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jimmyj506
08-23-2011, 01:13 PM
hello, firstable I'm from costa rica so, i apologyse for my english
yerterday when I oppenned my HM It shows a window that I have to activate my license so I restart and the same problem I did what this page says http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager and nothing happens, I don't understand why when I push the RESET ALL PROFILES button nothing happens, it continue saying "The lincense Key is being used on 1 computer(s) and can be used on 1 additional computer(s). RESET ALL PROFILES will deactivate the code on the current computer and you can the reinstall using this license on up to 2 new or existing computers

I have a CPU and a laptop and in both computers I have the same problem, this is my second day without playing poker and even worst I have absolutly no idea how to fix this.
I read that I can activate my license online but I can't find where

another weird thing is that when I bought my HM i intalled it in a partition bigger than C: "in my case P:" but right now i can see that HM is installed in two places at the time in C: AND in P:


Pd. since yesterday i've been sharing message with support but they can't find what is wrong with my software :(

jimmyj506
08-23-2011, 02:43 PM
someone? please

olliepower
08-23-2011, 03:31 PM
If you continue to have registration problems, please send me your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. Email it to support@holdemmanager.com

jimmyj506
08-23-2011, 03:36 PM
I already send it and this was the answer

Hi,

there seems to be something wrong with your windows installation. Please try the following:
Reinstall Microsoft .NET Framework:

1) Download and run this uninstaller -
http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip

2) Install this one:
http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

I did that and nothing happens, i wrote again to support but I haven't have an answer, i thinking on Format my hard drive..
Do you think that it helps? and the same thing is happening on my oder laptop

Patvs
08-23-2011, 07:34 PM
First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://rvgsoftware.fileburst.com/images/hidden.jpg
Problems Registering Holdem Manager:

Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

This is a hidden SYSTEM file. (not just a regular hidden file)



Also please try this:

1. Create a new text document in the Config folder and name it LicDebug
2. Open HM and register
3. Close HM and delete the LicDebug.txt file

jimmyj506
08-23-2011, 08:06 PM
hi Patvs, thanks for your help, i did what you said but i didn't find a fil named HoldemManager.lic in fact I don't have a folder name XHEO INC\etc, etc, etc

so I did the other thing, Create a new text document in the Config folder and name it LicDebug and this was the error message http://img695.imageshack.us/img695/4690/error2nc.jpg (http://imageshack.us/photo/my-images/695/error2nc.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

jimmyj506
08-23-2011, 08:08 PM
in order to make it clearer i'm gona leave you here a copy of the emails that i share with support

Hello -

We just want you to know that your request has been received and that we will reply shortly. We strive to answer all emails as quickly as possible - almost always within a couple hours and rarely more than 24. We answer emails based on the order we receive them, if you reply to an email before one of our staff have responded this will push your ticket further down the queue.

In many instances, your issue can be resolved most quickly on your own. Please reference the links below for access to our FAQ's and guides.

Regards,
Hold'em Manager Support

FAQ Homepage

License & Registration
Various License and Registration Solutions

Installation & Setup
Hold'em Manager Install
Hold'em Manager Crash Course
Player Name & Alias

HUD & Stat Related
Editing Your HUD
Stat Definitions
Stats 101 Video

Video Library
Video Library Homepage
03:21 p.m.
Responder ▼

jimmy jamieson
Para Holdem Manager 2
Thx, I hope you can do it quickly, because it's been 2 days since I have this problem.
I was wondering if this could be a problem with my license key, because I have 2 computers so at least my HM has to work in the other one, but it doesn't, so I don't think this is a problem with windows or something like that because if windows is the issue so in my other pc the HM should be workink properly; besides when I push the button RESET ALL PROFILES, like is indicated in this page http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager nothing happens it says that The license key is being used on 1 computer. So I wondering to know, shouldn't be reset my 2 license?
What do you think about that? could it be this the reason of my HM trouble? if it so, It is possible that you eliminate this serial number and give me another one?
02:28 p.m.
Responder ▼

Holdem Manager 2

Para jimmyj506@hotmail.com
Hi,

I am elevating your request to level 2 tech support and they will assist you.

Regards,
Marco

How are we doing? Let us know by commenting on our Facebook or Tweeting us @holdemmanager!"

Original Message
----------------
Subject: RE: Issues with my license
From: jimmyj506@hotmail.com
To: "Holdem Manager 2" <support@holdemmanager.net>
Date: 2011-08-23 11:42:26
Hi, I did what you said in the last message and my HM still doesn't work, nothing happens, I can't activate my license. What can I do? Is there is another way to activate my license?
There is something I don't understand, I have a CPU and a laptop and I have the same probleme in both computers, I can't use the HM in any of my 2 computers

Pd. I don't know if this is important but I didn't install el HM in C: I intalled it in another partition

Date: Tue, 23 Aug 2011 15:59:17 +0200
From: support@holdemmanager.net
To: jimmyj506@hotmail.com
Subject: RE: Issues with my license

Hi,

there seems to be something wrong with your windows installation. Please try the following:
Reinstall Microsoft .NET Framework:

1) Download and run this uninstaller -
http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip

2) Install this one:
http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

​Karsten

Holdemmanager Support

-------------------------------------------------------------------------------------------------------------------------
How are we doing? Let us know by commenting on our Facebook or Tweeting us @holdemmanager!"

Original Message
----------------
Subject: RE: Issues with my license
From: jimmyj506@hotmail.com
To: <support@holdemmanager.net>
Date: 2011-08-23 07:58:42
Hello, I already did that and it didn't work, maybe because I use mozilla firefox so I'll will send you my Reg.log file

Ps. I hope you can anwer me back soon because I really need this program working for my poker job
Ps2. I apologyse for any mistake in my letter, I'm from Costa Rica so my english is not too good


Date: Mon, 22 Aug 2011 23:01:07 -0500
From: support@holdemmanager.net
To: jimmyj506@hotmail.com
Subject: RE: Issues with my license

Hello,
1) Open your Internet Explorer and go to Tools -> Internet Options -> Connections and click on "LAN-Settings" at the bottom.

2)Uncheck every box in the new window that appears and click ok.

3)Try to register Hold'em Manager again.

If you continue to have registration problems, please send me your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder.

Regards,

Marco

How are we doing? Let us know by commenting on our Facebook or Tweeting us @holdemmanager!"
Original Message
----------------
Subject: Issues with my license
From: jimmyj506@hotmail.com
To: <support@holdemmanager.com>
Date: 2011-08-22 14:58:58
Hello, today I was traying to use the HM like I always do and a pop up jump to my window that I had to activate my software, this is strange because I haven't made any change at all on my pc, nevertheless I clicked on the activate online now. Requires an active internet connecttion button and the following text was the error message:



License Failure Details
--------------------------------------------------
8/22/2011 7:39:59 PM
cy
--------------------------------------------------

Errors connecting to the server.

DETAILS

Could not activate license at server.
Se ha terminado la conexión: Error inesperado de recepción.

System Info
--------------------------------------------------

Timestamp: 2011-08-22T19:39:59 / 2011-08-22T13:39:59
Entry Assembly: HoldemManager, Version=1.11.5.4360, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Archivos de programa\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3623
Process Bitness: 32-bit
Culture: en-US / es-ES
Encoding: Europeo occidental (Windows)
IIS Available: True
Machine Code: 9WTDU-9RMS8-DKUYW-JJERX-12S3V-D3UTG

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Archivos de programa\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Archivos de programa\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

gm8pw015 *
3.2.2000.0 / 2.0 R 3624 (GDR 050727-3600) for .NET 2.0 (GDR 050727-3600)


HoldemManager *
1.11.5.4360 / 1.11.5.4360 for .NET
C:\Archivos de programa\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 3623 for .NET 2.0
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

mscorlib.resources
2.0.0.0 / 2.0 R 3623 (GDR 050727-3600) for .NET 2.0 (GDR 050727-3600)
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 3624 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.resources
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
C:\WINDOWS\assembly\GAC_MSIL\System.resources\2.0. 0.0_es_b77a5c561934e089\System.resources.dll

System.Web
2.0.0.0 / 2.0 R 3618 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 3623 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Windows.Forms.resources
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms. resources\2.0.0.0_es_b77a5c561934e089\System.Windo ws.Forms.resources.dll

System.Xml
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll



I tried to activate it online but I couldn't do it, so I wanted to know If you can help me with this issue.

Greatings
Jimmy jamieson

10:42 a.m.
Responder ▼

jimmy jamieson
Para Holdem Manager 2
Hi, I did what you said in the last message and my HM still doesn't work, nothing happens, I can't activate my license. What can I do? Is there is another way to activate my license?
There is something I don't understand, I have a CPU and a laptop and I have the same probleme in both computers, I can't use the HM in any of my 2 computers

Pd. I don't know if this is important but I didn't install el HM in C: I intalled it in another partition
07:59 a.m.
Responder ▼

Holdem Manager 2

Para jimmyj506@hotmail.com
Hi,

there seems to be something wrong with your windows installation. Please try the following:
Reinstall Microsoft .NET Framework:

1) Download and run this uninstaller -
http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip

2) Install this one:
http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

​Karsten

Holdemmanager Support

-------------------------------------------------------------------------------------------------------------------------

How are we doing? Let us know by commenting on our Facebook or Tweeting us @holdemmanager!"
Original Message
22/08/2011
Responder ▼

Datos adjuntos
jimmy jamieson
Para support@holdemmanager.net
Hotmail Vista activa
1 dato adjunto (26,7 KB)
Descargar Reg.log (26,7 KB)
Reg.log
Descargar(26,7 KB)
Descargar como zip
Hello, I already did that and it didn't work, maybe because I use mozilla firefox so I'll will send you my Reg.log file

Ps. I hope you can anwer me back soon because I really need this program working for my poker job
Ps2. I apologyse for any mistake in my letter, I'm from Costa Rica so my english is not too good
22/08/2011
Responder ▼

Holdem Manager 2
Para jimmyj506@hotmail.com
Hello,
1) Open your Internet Explorer and go to Tools -> Internet Options -> Connections and click on "LAN-Settings" at the bottom.

2)Uncheck every box in the new window that appears and click ok.

3)Try to register Hold'em Manager again.

If you continue to have registration problems, please send me your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder.

Regards,

Marco

How are we doing? Let us know by commenting on our Facebook or Tweeting us @holdemmanager!"
Original Message
22/08/2011
Responder ▼

jimmy jamieson
Para support@holdemmanager.com
Hello, today I was traying to use the HM like I always do and a pop up jump to my window that I had to activate my software, this is strange because I haven't made any change at all on my pc, nevertheless I clicked on the activate online now. Requires an active internet connecttion button and the following text was the error message:



License Failure Details
--------------------------------------------------
8/22/2011 7:39:59 PM
cy
--------------------------------------------------

Errors connecting to the server.

DETAILS

Could not activate license at server.
Se ha terminado la conexión: Error inesperado de recepción.

System Info
--------------------------------------------------

Timestamp: 2011-08-22T19:39:59 / 2011-08-22T13:39:59
Entry Assembly: HoldemManager, Version=1.11.5.4360, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Archivos de programa\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3623
Process Bitness: 32-bit
Culture: en-US / es-ES
Encoding: Europeo occidental (Windows)
IIS Available: True
Machine Code: 9WTDU-9RMS8-DKUYW-JJERX-12S3V-D3UTG

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Archivos de programa\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Archivos de programa\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

gm8pw015 *
3.2.2000.0 / 2.0 R 3624 (GDR 050727-3600) for .NET 2.0 (GDR 050727-3600)


HoldemManager *
1.11.5.4360 / 1.11.5.4360 for .NET
C:\Archivos de programa\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 3623 for .NET 2.0
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

mscorlib.resources
2.0.0.0 / 2.0 R 3623 (GDR 050727-3600) for .NET 2.0 (GDR 050727-3600)
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 3624 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.resources
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
C:\WINDOWS\assembly\GAC_MSIL\System.resources\2.0. 0.0_es_b77a5c561934e089\System.resources.dll

System.Web
2.0.0.0 / 2.0 R 3618 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 3623 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Windows.Forms.resources
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms. resources\2.0.0.0_es_b77a5c561934e089\System.Windo ws.Forms.resources.dll

System.Xml
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll



I tried to activate it online but I couldn't do it, so I wanted to know If you can help me with this issue.

Greatings
Jimmy jamieson

Patvs
08-23-2011, 08:16 PM
Please send your updated Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.


Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

This folder really must exist. Note, this is a hidden SYSTEM folder. (not just a regular hidden file)


http://rvgsoftware.fileburst.com/images/hidden.jpg

jimmyj506
08-23-2011, 08:21 PM
thanks for anwering to quickly, the thing is Patvs that I already send the reg.log file and this was their answer:
Hi,

there seems to be something wrong with your windows installation. Please try the following:
Reinstall Microsoft .NET Framework:

1) Download and run this uninstaller -
http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip

2) Install this one:
http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

​Karsten

Holdemmanager Support

So i did that but nothing happens, i can't use the HM

Patvs
08-23-2011, 08:45 PM
PM sent