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cairnsy1974
06-01-2009, 04:51 AM
I purchased holdem manager on Saturday and I cannot get it to work.

It is fully installed but when I click on the desktop icon the eggtimer comes on then nothing happens. I have tried unistalling it and reinstalling it 3 times, I have messed about with my fire wall all to no avail.

Does anyone have any advice or alternatively does anyone know if it is possible to get a refund?

morny
06-01-2009, 10:14 AM
Please follow the instructions for uninstalling and reinstalling .net framework here: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=14

If the problem persists Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

Finallly completely uninstall your firewall, disabling it wont work youll need to completely uninstall it until its working and then can reinstall it after