marktheshark
05-30-2009, 06:28 PM
Dear HEM support,
I play on pokerstars and somehow today all my stars settings were lost.
No clue how this happend but obviously I re-did my settings so they should be like they were.
I made sure HH is saved again in the same folder.
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1. 1.08.04
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
2. stars no idea if it works on other sites, i presume so. auto import is on.
3) Have you the settings exactly as per the FAQ for your site?
3. should all be fine.
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
4. hand histories are being saved and loaded fine.
E:\Program Files\PokerStars\HandHistory\veeRtje
5) Are the hands being imported into Holdem Manager?
5. importing is not working correctly !!!!!
6) Have You Tried the Table Finder and did it work?
6. no haven't tried.
7) If you open the HH are they written in English?
7. english obviously.
8) If your using Vista have you UAC disabled?
8. XP
9) Have you attached the holdemmanager.config file?
9. I hope so.
I play on pokerstars and somehow today all my stars settings were lost.
No clue how this happend but obviously I re-did my settings so they should be like they were.
I made sure HH is saved again in the same folder.
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1. 1.08.04
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
2. stars no idea if it works on other sites, i presume so. auto import is on.
3) Have you the settings exactly as per the FAQ for your site?
3. should all be fine.
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
4. hand histories are being saved and loaded fine.
E:\Program Files\PokerStars\HandHistory\veeRtje
5) Are the hands being imported into Holdem Manager?
5. importing is not working correctly !!!!!
6) Have You Tried the Table Finder and did it work?
6. no haven't tried.
7) If you open the HH are they written in English?
7. english obviously.
8) If your using Vista have you UAC disabled?
8. XP
9) Have you attached the holdemmanager.config file?
9. I hope so.