View Full Version : Fatal error

05-29-2009, 10:26 AM

First im french so plz excuse my crap english.

im just downloaded the 1.08 version (link http://www.holdemmanager.com/downloads/HmUpdate.exe ) to replace my 1.07 version.

The installation worked correctly but now HEM isnt working anymore,and i got an erro message when i try to start it.

A box opens "Xenocode Virtual Appliance Runtime" and just below;

This Application encountered an error; 0x8000FFFF with following description;

Défaillance irrémédiable( ie; fatal error)

please contact the publisher of this application for more informations.

Now it's done ;)

i hope you will help me,im enjoying HEM a lot,and just hope that wont change ...

PS;before installation,HEM was close.And i already tried to restart my computer.That didnt solved my issue.



05-29-2009, 02:44 PM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

05-29-2009, 03:42 PM
Man thanks for the fast reply.

works perfectly.

should i create a new database with the new version?i got planty SNG hands i dont want to loose(i want analyze them),any tips to have them analyzed in tourney?

thanks lot btw.

05-29-2009, 07:10 PM
Yeah since we werent collecting certain stats with 1.07 thats needed to take advantage of tourney support youll need to export the hands and reimport them

Please export your hands from the old database http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173 then create a new database http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146 and reimport the hands into the new database

Also if your playing MTTs and youve imported summaries from the export these too Tourney > Results > Dataview and select all the tourneys, right click and choose export tournament summaries.

Lastly might want to backup your notes

05-30-2009, 04:54 AM
it works fine. THANKS

V1.08 is pretty cool,except one thing...the table scanner when you play on Ongame(Winamax room).

Table scanner seems not able to detect the lobby...

do not hesitate to kick this message if there is a solution somewhere on this forum.

05-30-2009, 08:45 AM
You can post the scanner issue here and Sven should be able to help http://www.holdemmanager.net/forum/forumdisplay.php?f=20