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poz89
08-17-2011, 11:28 AM
Hello to everyone!

I have a problem installing HEM. I'm already a licenced user and I have it installed on my desktop PC but this time I'm trying to install it to my portable PC, but without success. More specifically the problem comes out when the installation software is installing Postgresql, because tha installation of HEM is ok.

This is the message I get once the installation is over:

http://img824.imageshack.us/img824/4905/screen12ly.jpg (http://imageshack.us/photo/my-images/824/screen12ly.jpg/)

and this is the error details:

http://img21.imageshack.us/img21/2121/screen22i.jpg (http://imageshack.us/photo/my-images/21/screen22i.jpg/)

I run Windows XP on my PC and have AVG antivirus that seems not doing trouble to other HEM users. I took HEM installation software from ufficial web site, the latest version released.

Please help if you can, I really don't know what to do. :(

sideshow
08-17-2011, 02:39 PM
Hi,

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:

The secondary logon service is a standard windows service which is available on every windows computer and is required to be running to install PostgreSQL. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.

Go to Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator
In the window that appears please type the following and press enter:
net user postgres /delete

You should get a confirmation if it was successful.

If that doesn’t work try installing this version of PostgreSQL – http://rvgsoftware.fileburst.com/Postgres_8.3.9-v1.0.7.exe

If that installer also fails try this one it should work PostgreSQL: Choose a Mirror (http://wwwmaster.postgresql.org/download/mirrors-ftp/binary/v8.2.17/win32/postgresql-8.2.17-1.zip)

Thanks

poz89
08-17-2011, 04:44 PM
Thank you for your reply, sideshow. I tried to follow your procedure but it seems that i don't remember the administrator password even if I actualy have an administrator account.

Patvs
08-17-2011, 10:01 PM
When are you prompted for an administrator password?

Install SQL PostgreSQL: Choose a Mirror (http://wwwmaster.postgresql.org/download/mirrors-ftp/binary/v8.2.21/win32/postgresql-8.2.21-1.zip)
Password during installation is: postgrespass
If it doesn't accept that, delete the postgres user first.