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View Full Version : HEM giving me error message when I try to do anything



pucciyamagucci
08-15-2011, 06:57 PM
Hey guys.

Since black Friday, It wasn't till recently that I loaded up HEM to attempt to use it on the Merge network. However, upon loading it, the main screen didn't look the same as I recalled it did 3-4 months earlier. And once I clicked on anything (Import, cash games, tourney, etc) I got an error message. I have an older version I believe (1.11.06a) if that helps with further diagnosis.

Below are screen shots.

1) main screen

http://img840.imageshack.us/img840/8141/hemproblems.th.png (http://imageshack.us/photo/my-images/840/hemproblems.png/)

2) error message

http://img171.imageshack.us/img171/6916/hemproblem2.th.png (http://imageshack.us/photo/my-images/171/hemproblem2.png/)


I assume this is one of those things that can be easily dealt with by an update or something, I'm just a hem noob and am clueless when it comes to this software. Any help would be greatly appreciated!

Thanks

Patvs
08-15-2011, 07:35 PM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

pucciyamagucci
08-15-2011, 09:40 PM
Downloaded it. What do I do now? I clicked ok to the database update and it froze up and said Not Responding..
(I think I have a decent sized database)

pucciyamagucci
08-16-2011, 02:00 AM
Downloaded it. What do I do now? I clicked ok to the database update and it froze up and said Not Responding..
(I think I have a decent sized database)
Never mind. Pretty sure it updated the database. Guess I'm all set?

Patvs
08-16-2011, 08:38 AM
Yes, ignore the "not responding". It will unfreeze when the database update is finished.