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View Full Version : HM doesn't show hands from FTP



Black winter day
05-24-2009, 11:21 AM
My friend who doesn't speak english that well asked me to post this.

He has a 1.08.beta22 version
All the hands from other sites show up fine, but whenever he is trying to get his own hands to appear in cash games-reports section they don't show up.
What is weird is that whenever he clicks on change-select player, that screename shows with almost a 100k hands, but whenever he is clicking on it, it's empty.

I checked it myself through team viewer, all his filters are cleared, but the hands do not appear.
They only appear if he goes to players section.

I am enclosing screenshots. What could be the problem here?

http://keep4u.ru/imgs/s/2009/05/24/90/9004e46fb683ed1ca8ff44e800a43bb2.jpg (http://keep4u.ru/full/2009/05/24/9004e46fb683ed1ca8ff44e800a43bb2/jpg)

http://keep4u.ru/imgs/s/2009/05/24/57/5732c3c6a3e8dce3446416861ca75294.jpg (http://keep4u.ru/full/2009/05/24/5732c3c6a3e8dce3446416861ca75294/jpg)

http://keep4u.ru/imgs/s/2009/05/24/c9/c99f0066332d0b75001fe95e1828b10f.jpg (http://keep4u.ru/full/2009/05/24/c99f0066332d0b75001fe95e1828b10f/jpg)

http://keep4u.ru/imgs/s/2009/05/24/33/3360b3e9cc229da84ed026921e7f340d.jpg (http://keep4u.ru/full/2009/05/24/3360b3e9cc229da84ed026921e7f340d/jpg)

morny
05-24-2009, 11:51 AM
Looks like he has 120dpi set, if you change this to 96dpi first and reboot
Then do you see the dropdown menu beside the filter, that should show All Holdem and All Omaha, you cant see it due to your dpi settings but should once it restarts, i suspect that youve it set to Omaha and the hands are holdem or vice versa

Black winter day
05-28-2009, 09:59 AM
He did what you suggested, but without results. He tryed to select only holdem hands as well, no success.

http://keep4u.ru/imgs/s/2009/05/28/60/60714f2c3ef822fda40384f5fe469963.jpg (http://keep4u.ru/full/2009/05/28/60714f2c3ef822fda40384f5fe469963/jpg)

deezie
05-28-2009, 11:02 AM
I am experiencing the same issue (well I don't play at sites other than FTP so I don't know if it is FTP specific and other sites would work, but anyhow, hand lists are always empty and I play at FTP). Posted recently about it in this thread (http://www.holdemmanager.net/forum/showthread.php?t=11347), no response yet. It is a huge problem, I can't review sessions :(

morny
05-28-2009, 12:08 PM
Can you try updating to this version http://www.holdemmanager.com/downloads/HmUpdate.exe and if the problem persists please create a new database http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146 and reimport some hands and see if the problem is still happening

If it is email me morny@holdemmanager.net and also link to this thread and well arrange a suitable time to do a teamviewer session

Black winter day
05-29-2009, 06:15 AM
My friend updated to this version and when he started importing hands to the new database, he got the following error:
Error reading data: ERROR: XX002: index "handhistories_pkey" is not a btree

So, you want to a teamviewer session with him?
One problem is that, as i said from the beginning, his english is pretty poor.

morny
05-29-2009, 02:39 PM
Are you sure he didnt get those issues exporting?

Ive never seen errors importing hand histories or maybe he backed up and restored the database?

Assuming it was exporting, since that error shows a problem with the database, can you try following the FAQ for repairing indexes http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=168 however giving the problems the corruption might not be fixable as there might be more issues and in that case hell need to create a new database and import hes archived hands if they wont import

I can still do a teamviewer, ill know myself what the problem is and what to look for so we wont really need to communicate anyway, if i need him to do anything afterwards i can contact you to tell him the instructions