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Tranquilo
05-23-2009, 09:45 AM
Recently I tried to add omaha to my general HM (1.07) which I have used for several months. I thought I should download the omaha HM, so did that and installed that over my existing HM. Now I have a problem as every time I start auto importing, the windows message pops up that "HmHud has encountered a problem and needs to close. We are sorry for the inconvenience." asking to send a report to microsoft. So I can't use the Hud any more.
What happened?

In addition, what is the normal Omaha upgrade process, do you need to download anything or just enter the serial somewhere?

cheers

morny
05-23-2009, 02:24 PM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

And if the problem persists Please follow the instructions for uninstalling and reinstalling .net framework here: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=14

Also make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73