PDA

View Full Version : Hand Range Tool just doesnt work



ShaggyDuck
08-13-2011, 11:36 PM
Hi

1stly GREAT product- really glad iv got it and looking forward to making lotsa money with it. Sorry my 1st post is about a problem...

Just the hand range tool, it doesnt open in the hand replayer or when i right click and select the option through the list of hands. Im runnng version 1.11.07b on Win 7 with Kaspersky. Iv tryed makng HM a 'trusted' application through Kaspersky then disabled it completly- still nothing. Iv disabled the UAC settings aswell. Iv also tried restarting my postSQL server but it shows error (5)- Iv also tried loading the latest version but i got an error 13001 or something.

Any ideas/suggestions would really be appreiciated

netsrak
08-14-2011, 05:35 AM
Do you only have the hand range tool problem at the moment or is HM not running at all now?

Please post screenshots of the errors you are getting.

ShaggyDuck
08-14-2011, 08:43 PM
Hi thanks for the fast reply!

Thats whats so weird Holdem Manager works perfectly exept for the hand range tool. HM doesnt show any errors, just nothing happens when i either double click the player screen name in the hand replayer or when i select the option after right clicking a hand in the hand history lists.

I will retry the postgreSQL restart & update and post the errors now...

ShaggyDuck
08-14-2011, 09:03 PM
Ok so restarting the postgreSQL server worked today, yesterday i was getting an error(5). But the hand range tool still doesnt work...
20991

ShaggyDuck
08-14-2011, 10:02 PM
Ok so the postgreSQL install also worked today, i followed the instructions on the HM website an installed version 8.3 successfully. But now i cant open HM at all! Heres what happens when i try opening it...
21021
21031
21011

netsrak
08-15-2011, 04:14 AM
Thats usually a firewall problem: http://faq.holdemmanager.com/questions/339/Software+Security+Problems+%28Firewall%29

But if all of HEM is working except the handrange tool there is no need to reinstall postgresql.

ShaggyDuck
08-15-2011, 09:33 PM
Ok well today i tried restoring my laptop to a previous point in time (before i messed around with the postgresql) but that didnt work so i tried downloading the 8.4 version again- loaded it successfully but lost my 12Mil hands database... oh well ,&%#@ happens- il just re import them.
However the hand range tool problem still remains, so im downloading the latest HM file from your website and im going to reinstall the program again (i know il lose all my configs, but so what).

ShaggyDuck
08-15-2011, 09:43 PM
Ok after all of that the tool still doesnt work.

I didnt mention before but i have disabled my Windows UVA setting and made HM a trusted app in Kaspersky- and also 'paused protection' with no luck.

Any ideas?

Patvs
08-16-2011, 09:00 AM
Which Operating System, Firewall, are you using?
Completely UNINSTALL Kaspersky.

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed. (so run a manual Windows Update and install ALL updates)

ShaggyDuck
08-23-2011, 01:14 PM
Hi, thanks again for the fast response.
Work has been hectic and it took me a while to complete the list of things to do. But after everything it still doesnt work- ran .exe's as admin, made the exceptions, totally uninstalled my Kaspersky and updated to the latest Framework.

Im running W7 on a new HP Pavilion dv6, standerd windows firewall and Kaspersky 2011. Again- everything else in the program work fine- and i dont get any errors.

Patvs
08-23-2011, 07:19 PM
Try a full reinstall with the full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe

ShaggyDuck
08-24-2011, 11:33 AM
Ok, tryed that an still the same problem. This is an error iv only had about 3 or 4 times using HM, it doesnt popup when i double click the players name or try to open a hand in the range tool- just randomly and i just click 'continue' and the program run fine.
22671

this is the text under details:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.InvalidOperationException: This BackgroundWorker is currently busy and cannot run multiple tasks concurrently.
at System.ComponentModel.BackgroundWorker.RunWorkerAs ync(Object argument)
at dl.c()
at dl.ac(Object A_0, EventArgs A_1)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at DevComponents.DotNetBar.ButtonX.OnClick(EventArgs e)
at DevComponents.DotNetBar.ButtonX.OnMouseUp(MouseEve ntArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at DevComponents.DotNetBar.PopupItemControl.WndProc(M essage& m)
at System.Windows.Forms.Control.ControlNativeWindow.O nMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.W ndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5446 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HoldemManager
Assembly Version: 1.11.5.4797
Win32 Version: 1.11.05.4797
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/HoldemManager.exe
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5447 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5446 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
DevComponents.DotNetBar2
Assembly Version: 8.3.0.0
Win32 Version: 8.3.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DeployLX.Licensing.v3
Assembly Version: 3.2.2000.0
Win32 Version: 3.2.2000.3813
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/DeployLX.Licensing.v3.DLL
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
WindowsFormsIntegration
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.4902 built by: NetFXw7
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsFormsIntegration/3.0.0.0__31bf3856ad364e35/WindowsFormsIntegration.dll
----------------------------------------
PresentationCore
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.5011 built by: Win7SP1
CodeBase: file:///C:/Windows/assembly/GAC_32/PresentationCore/3.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
WindowsBase
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.5011 built by: Win7SP1
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsBase/3.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
Softelvdm.SftTreeNET
Assembly Version: 2.0.13.0
Win32 Version: 2.0.13.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Softelvdm.SftTreeNET.DLL
----------------------------------------
Softelvdm.Controls
Assembly Version: 1.0.0.17
Win32 Version: 1.0.0.17
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Softelvdm.Controls.DLL
----------------------------------------
Npgsql
Assembly Version: 2.0.6.0
Win32 Version: 2.0.6.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Npgsql.DLL
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Transactions
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
Mono.Security
Assembly Version: 2.0.0.0
Win32 Version: 2.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Mono.Security.DLL
----------------------------------------
ZedGraph
Assembly Version: 5.1.4.31904
Win32 Version: 5.1.4.31904
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/ZedGraph.DLL
----------------------------------------
PresentationFramework
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.5011 built by: Win7SP1
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/PresentationFramework/3.0.0.0__31bf3856ad364e35/PresentationFramework.dll
----------------------------------------
SitNGoWizard.1.1
Assembly Version: 1.0.2.32
Win32 Version: 1.0.2.032
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/SitNGoWizard.1.1.EXE
----------------------------------------
SitNGoWizard.Localization.2.0
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/SitNGoWizard.Localization.2.0.DLL
----------------------------------------
log4net
Assembly Version: 1.2.10.0
Win32 Version: 1.2.10.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/log4net.DLL
----------------------------------------
HoldemVision
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/HoldemVision.DLL
----------------------------------------
LeakBuster2.5
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/LeakBuster2.5.DLL
----------------------------------------
LeakBusterOmaha
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/LeakBusterOmaha.DLL
----------------------------------------
LeakBuster2.5 Limit
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/LeakBuster2.5%20Limit.DLL
----------------------------------------
HEMGUI
Assembly Version: 1.0.9.175
Win32 Version: 1.0.9.175
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/HEMGUI.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.


Hope this helps in some way

Patvs
08-24-2011, 05:05 PM
Uninstall Kasperski.

Is Windows 7 updated to Service Pack 1?
Run a manual Windows Update and install ALL updates, including all .net framework updates.
And update to Service Pack 1.

ShaggyDuck
08-25-2011, 05:05 PM
Yes i have totally removed Kaspersky, and i am on Service Pack 1 and i have no more updates- optional or important.

Patvs
08-25-2011, 09:58 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

ShaggyDuck
09-03-2011, 02:28 PM
Turns out you cant view a hand in the hand range tool if there is no hero dealt into the hand (ie.datamined hands). Thank you Patvs for all the help!!!