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koadyawn
08-13-2008, 12:12 AM
Okay I got a new cpu and just downloaded HEM and installed prostgres..

created a new database and linked the import folder to my poker site.. and ran the Hemhd.exe as adminstrator ..and after everything the hud stats still arent showing up..even after over 5 hands still no stats... :(

To add on..the table manager opens and shows the table name but even after like many many hands the table manager still says "0 hands" ..and this is all with no hud stats..

morny
08-13-2008, 01:16 PM
Import Problems - Check here for site specific setup instructions http://208.109.95.123/faq/afmviewtopic.aspx?topicid=43

If that dosent fix it attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder and i look into it further

koadyawn
08-13-2008, 08:27 PM
Hey tried that its not working..

what do you mean attach my .config file from C;programs ...u mean send it to you?

morny
08-14-2008, 11:44 AM
You can use the Manage Attachment buttons below when writing a post or email it to me at morny@holdemmanager.net with a link to this page.

koadyawn
08-16-2008, 02:28 AM
alright thanks Monry I have sent the file over to your email address you provided me with...hope to hear from you soon..

Thanks!

morny
08-16-2008, 12:26 PM
In C:\Program Files (x86)\PokerStars\hand history\yourusername is there new HH appearing in their while you playing?

If yes, do the HH import successfully please check and let me know http://208.109.95.123/faq/?f=129

If both of the above answers is yes can you try the table finder http://208.109.95.123/faq/?f=54

koadyawn
08-16-2008, 06:49 PM
Hey Morny..

..I followed the instruction you gave me but just the same results..I am doing everything that the instructions ask me..here are some pics on whats going on.

I go into pokerstars and check to make sure im saving my HH in the right place..

http://img209.imageshack.us/img209/5325/pshhwy9.jpg (http://imageshack.us)
http://img209.imageshack.us/img209/5325/pshhwy9.104dd115f7.jpg (http://g.imageshack.us/g.php?h=209&i=pshhwy9.jpg)

Then I verify with HEM that its reading HH from the same place

http://img59.imageshack.us/img59/5366/hemsavehistoryyq0.jpg (http://imageshack.us)
http://img59.imageshack.us/img59/5366/hemsavehistoryyq0.e6a77538bb.jpg (http://g.imageshack.us/g.php?h=59&i=hemsavehistoryyq0.jpg)

I launch a table play about 5-7 rounds and no stats appear..and table manager still says I played "0' hands..

http://img48.imageshack.us/img48/1541/playinpshv0.jpg (http://imageshack.us)
http://img48.imageshack.us/img48/1541/playinpshv0.574911b3c6.jpg (http://g.imageshack.us/g.php?h=48&i=playinpshv0.jpg)

after everything I click on "stop auto import" and it just says "stopping" for as long as until I shut the program down..

http://img237.imageshack.us/img237/6066/stoppingie7.jpg (http://imageshack.us)
http://img237.imageshack.us/img237/6066/stoppingie7.b988c7e74d.jpg (http://g.imageshack.us/g.php?h=237&i=stoppingie7.jpg)


Other than that I cant figure out what I did wrong..I used to have it working on my other CPU just fine until this same thing kept happening..

I downloaded the trial version pokertracker to see if it would work there and the HUD display works fine at pokerstars with pokertracker..but would really like to use my HEM..

Hope to hear from you soon

regards

morny
08-16-2008, 06:56 PM
Hi,

Have you UAC enabled by any chance? If so disable it http://208.109.95.123/faq/?f=73

Also try shutting down/disabling your firewall and antivirus. If this dosent work can you email me and ill do a www.teamviewer.com session to have a look and sort the problem. Its late now GMT so if you let me know a suitable time for tommorrow:

morny@holdemmanager.net