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EthanB
05-21-2009, 03:12 PM
When I open up Holdem Manager I receive the following error:

"An error occurred while reading the config//HoldemManager.config file: Root element is missing.

Holdem Manager will now backup the old config file and create a new one for you."

When I click OK, in a "Microsoft .NET Framework" window I see

"Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.

Cannot create a file when that file already exists."

If I click continue, I see the HEM attempt to start but it freezes on "Initializing."

PLEASE HELP! THANKS!

Ethan

morny
05-21-2009, 06:33 PM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while