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WTFiSWRONG
05-18-2009, 01:59 PM
first of all i have to say that my englisch isnt the best.
i have holdem manager since about 5 month and it worked well. and i dint changt any configuration or somthing i just used it but now when i start holdem manager there show me a masage :
"An error occurred while loading the Pres files: Root element is missing"
wtf should i do im clearing a bonus an i have realy less time this is the last thing i could need. please help im very angry and want to bite my pc thx:(

morny
05-18-2009, 06:02 PM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

WTFiSWRONG
05-19-2009, 07:49 AM
hey i did exactly wath u said until stap 8
when i test it then it pop ups the same error masage again.
i tryed it 4 times to be sure i didnt do something wrong and it didnt work.
this realy sux is may someone abel to help me via teamview+ skype ?

morny
05-19-2009, 01:16 PM
Email me and well do a teamviewer session morny@holdemmanager.net and also link to this thread