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turn and fall
05-15-2009, 04:21 PM
Hi again

I have been using HM. I tried to change my HUD whilst I was using it so it would have tournament settings. When I tried I think this popped up.

'Unhandled excepotion has occured in your application. If you click Continue, the application will ignore this error and attempt to continue. If you clikc Quit the application will close immediately.

Index was out of range. Must be non-negative and less than the size of the collection
Parameter name : Index'


I think I clicked continue. Now it just does not work. The hands are being imported just the HUD works. Now the HUD has no settings. The table manager does not work. If I try and create a new HUD set up set up that thing above keeps popping up.

Can you give me some help please, i need that HUD.

turn and fall
05-15-2009, 05:20 PM
can somebody please reply

would re installing HM fix the problem?

turn and fall
05-15-2009, 05:35 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.08.03 Trial

2) What Poker Site are you playing on and does the problem occur on more than 1 site?

Full Tilt

2a) Have you clicked the Start Auto Import Button?

Yes

3) Have you the settings exactly as per the FAQ for your site?

??? It used to work

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

Yes

5) Are the hands being imported into Holdem Manager?

Yes

5a) Do they import if you create a new database?

Have not tried that, seems unnecessary

6) Have You Tried the Table Finder and did it work?

Nope

7) If you open the HH are they written in English?

Yes

8) If your using Vista have you UAC disabled?

Yes

9) Have you attached the holdemmanager.config file?

Do not understand, once again it used to work


Hope this speeds it up.

morny
05-15-2009, 08:32 PM
Email me to arrange a teamviewer session morny@holdemmanager.net and also link to this thread

turn and fall
05-17-2009, 10:16 AM
it has been sorted

i needed to delete a faulty prefs.xmls file or something like that

it is working fine