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StrikingEagle
05-14-2009, 07:53 AM
Help, HEM doesn't work anymore...

Don't know why, but I received an import error message.
I deleted and re-installed HEM, but still receive same error message.
see photos below for error.

http://i704.photobucket.com/albums/ww47/StrikingEagle/ErrorinitializingImporter14May2009.jpg

StrikingEagle
05-14-2009, 08:21 AM
thought I'd add some more information to help you solve this problem:

) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
108.3
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
PokerStars
2a) Have you clicked the Start Auto Import Button?
does not app= Windows XP
3) Have you the settings exactly as per the FAQ for your site?
yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
YES
C:\Program Files\PokerStars\HandHistory\StrkingEagle\StrkingE agle

5) Are the hands being imported into Holdem Manager?
no, no HH are importing. I cannot manually import either
5a) Do they import if you create a new database?
creating new database did not correct problem.
still get same error message
6) Have You Tried the Table Finder and did it work?
table finder present, but needs HH, so HUD never started
7) If you open the HH are they written in English?
yes, written in English. Note: HEM will not manually import the 2 files I see.
8) If your using Vista have you UAC disabled?
does not apply
9) Have you attached the holdemmanager.config file?
1308
hope this is the right file, it's the only one I could attach

StrikingEagle
05-14-2009, 10:27 AM
morny, guess what, I fixed the problem...did a system restore because I lost all my data when I deleted HEM...forgot to export hand histories.

so, for now all is working except for Tournaments being recorded wrong on Poker Stars, that has always been a problem.
must manually enter number of entrants, finished position, and any winnings.
This information is recorded correctly on Full Tilt, don't understand why it does not happen on Poker Stars.

please refer to this link for original thread.
http://www.holdemmanager.net/forum/showthread.php?t=10769


thanks, Lyn

morny
05-14-2009, 01:04 PM
You need to import the summaries for tournaments because the HH dosent have enough information in the HH for HM to work it out, for example it doesent define total no of players and payout structure etc

StrikingEagle
05-14-2009, 03:28 PM
You need to import the summaries for tournaments because the HH dosent have enough information in the HH for HM to work it out, for example it doesent define total no of players and payout structure etc

where do you find the tournament summaries?
appreciate your help.

morny
05-14-2009, 06:31 PM
In stars go to Requests > Tournament History and you can request up to the last 200 tournaments, if its older than that youll need to use the tournament ID to request it