Just bought Omaha add on - now HEM won't open

[ashleyc]

Hi,

I purchased HEM omaha add on from DC and have been sent the serial number. I already had / used HEM and so downloaded the latest full version of HEM (which i imagined would have the new omaha add on). However, now I am unable to open HEM. I get the following message when I try to open:

http://img231.imageshack.us/img231/5709/hem.jpg (http://img231.imageshack.us/my.php?image=hem.jpg)


Please could you help me, be able to open the program and what steps i need to take to register for plo edition / use.

Kind Regards,

Ashley

[morny]

Please try the following

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

Also make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73 and if the problem still persists then Please follow the instructions for uninstalling and reinstalling .net framework here: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=14