View Full Version : can not obtain valid license

08-04-2011, 09:00 AM
I just bought a new laptop, Macbook Pro, then installed Parallels and Windows 7 and now tried to activate Holdem manager and got the problem shown below. I tried both #1 and #2 profile to no avail. Reset the #2 profile. Dont work. Googling and searching this site didnt help much. Created LicDebug in Config. Same same.

Hope you can help. Many thanks.

License Failure Details
8/4/2011 12:53:06 PM

A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.


No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional Edition (PRO-xxxxxxxxxxxxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Cannot validate license at server.
Could not perform validation request: VALIDATE.

Stopped looking for additional licenses.

System Info

Timestamp: 2011-08-04T12:53:06 / 2011-08-04T15:53:06
Entry Assembly: HoldemManager, Version=, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 64-bit Service Pack 1 [6.1 Build 7601]
OS Version: 6.1.7601.65536
CLR Version: 2.0.50727.5420
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: TA1XW-27L4Q-RA1PW-87P3T-VDU3F


Accessibility * / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\ __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 * / for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager * / for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

kdpgitrt *
3.2.2000.0 / 2.0 R 5420 (Win7SP1 050727-5400) for .NET 2.0 (Win7SP1 050727-5400)

mscorlib / 2.0 R 5420 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\ c561934e089\System.dll

System.Configuration / 2.0 R 5420 for .NET 2.0

System.Drawing / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\ f5f7f11d50a3a\System.Web.dll

System.Web.Services / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms / 2.0 R 5420 for .NET 2.0

System.Xml / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\ 77a5c561934e089\System.Xml.dll

08-04-2011, 09:50 PM
We have an issue with our license server.
If you have not already done so please try running Holdem Manager again.

If you get the same error, we hope this server issue is fixed as soon as possible.

08-09-2011, 09:31 AM
Still not working.

08-09-2011, 12:02 PM
Disable time synching via the internet in Windows.
control panel--> date & time
--> internet time

After that, restart your computer and try to register again.

08-18-2011, 11:01 AM
Still not working

08-18-2011, 03:11 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.