HM2: error message (cannot start it)

[mivara]

19031

Yesterday the software froze for why I had to shut down my computer unproperly. Now this error message pops up when I want to start HM2. I cannot open the programme.

I cannot just uninstall the software and then install it again since I loose a lot of hands by doing so.

Anyone?

[sideshow]

Delete your config folder:

Win 7/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\

If you cant see the AppData folder you might need to enable hidden files: How to show hidden files in Windows 7 (http://www.bleepingcomputer.com/tutorials/tutorial151.html)

Win XP: c:\documents and settings\{username}\appdata\HoldemManager

Then reinstall Holdem Manager from this link: http://www.holdemmanager.com/Downloads/Hm2AutoUpdate34.exe

If the problem persists please email your log to hm2support@holdemmanager.com, youll find the log in the C:\Users\YourName\AppData\Roaming\HoldemManager folder, the file will be called log.txt

[mivara]

Isn't that just the folder for my old HoldemManager? Nothing happens when I have deleted the config folder. HM2 doesn't get to work.

[roy.goncalves]

Best thing to do is send your log.txt file to the support address. Also, make sure you grab the latest build that is available as of today since there was a known problem with the last one that caused crashing for some people

[udbrky]

Isn't that just the folder for my old HoldemManager? Nothing happens when I have deleted the config folder. HM2 doesn't get to work.

you need to reinstall after deleting config folder.

http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe