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Locketto
08-02-2011, 06:53 PM
hem 2 dont imports all hans

PokerStars Game #65443497593: Hold'em No Limit (€0.10/€0.25 EUR) [AAMS ID: M2BCE3000C4094VI] - 2011/08/03 0:01:43 CET [2011/08/02 18:01:43 ET]

Seat 5: Hero showed [Kh Kd] and won (€40.23) with two pair, Kings and Sixes
Seat 6: VILLAIN showed [Ks Ac] and lost with a pair of Sixes

18961

After this i reimported all hand in a new HEM1database... and... a lot of hands are lost!


18971

room is pokerstars.it

udbrky
08-02-2011, 08:00 PM
Zip and email hands that are not importing to hm2support@holdemmanager.com with a link to this thread.

Thank you.

Locketto
08-03-2011, 05:43 AM
its not easy to find but I have already sent an email with only frist session
BUT new bug?

on hem 1 i read 273 hands
on hem 2 i read 255 hands

273-255=18

i found 20 missing hands:mad:

P.S. Another news =the cash on ps.it it was launch last week so the rake on hem is still wrong (we have Wc not dealt) ( http://forums.holdemmanager.com/manager-general/99851-wrong-rake-cash-ps.html )

roy.goncalves
08-03-2011, 11:48 AM
Hi Locketto, a bug got introduced in the last build that would cause some hands not to appear in the reports. We have fixed it already but are just waiting to get the build out. Check the Players List (Select Player) and see if you have 273 hands there. If so then your hands are in there, just not being displayed and this will be fixed when you grab the new build. If it does say 255 hands there then please send the sample to our support and we'll fix right away

rvg

Locketto
08-03-2011, 02:20 PM
mmm where i can take my nick with only session hands?

i take all hands and hem1=hem2 (i delete 6 hand at nl2)

i dont know where look for find 273
19091

udbrky
08-04-2011, 02:20 AM
sessions report

or sessions tab

Check in the latest build.

If not, Send some samples from 1.0 where you see hands missing with a link to this thread to hm2support@holdemmanager.com

Locketto
08-04-2011, 05:21 AM
19181

offline review now its ok
The numer of hand its ok, TODAY i play with 4815 if i find the problem again i tell u.


ty bb

(i've already send this message to email center)

Locketto
08-04-2011, 10:25 AM
4815
1session work good:o

udbrky
08-04-2011, 05:09 PM
Glad to hear your issues are both fixed. Please let us know if you have any other issues.