HUD working but no results under tournament history

[skylo]

HUD is working and displaying all stats during tourney. When I check tourney tab the hand history is not being saved. This began a couple of weeks ago. Until that time all hand history was being saved normally.

[morny]

Can you make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73 and if the problem persists Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

[skylo]

I have tried everything you described and still have the same issue.

[morny]

Please email me to arrange a suitable time to do a teamviewer session morny@holdemmanager.net and also link to this thread