View Full Version : Error

07-31-2011, 02:09 PM

I used HEM for a session earlier and everything was fine. Just tried to boot it up again now and its telling me to activate my license. I tried and it wouldn't let me.

I then tried updating to 1.11.07b but still getting this error

Errors connecting to the server.


Could not activate license at server.
Unexpected error while contacting DeployLX|Licensing® Server Web Service (http://www.holdemmanager.net/Authentication/LicenseServer.asmx).
Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.

Got a mate to open his HEM and his works so guessing server isnt down

Help? :)


07-31-2011, 02:12 PM
I am having exact same problem.... :(

07-31-2011, 02:33 PM
Same here.. sent email to support with the log file attached.

07-31-2011, 02:37 PM
same here

07-31-2011, 02:45 PM
same here

On sunday...

07-31-2011, 02:48 PM
same... second time in a month... starting to get annoyed

07-31-2011, 02:48 PM
I got most recent update etc and still same tyhing :( please support, help us!!! Its Sunday!

07-31-2011, 03:02 PM
I tried again 1min ago and it works now...

Good luck all

07-31-2011, 03:03 PM
me too weeeeeeeee... gl all.

07-31-2011, 03:08 PM
great.. thx for letting us know... cheers

08-01-2011, 12:45 AM
There was maintenance performed by the silly license server guys.. on poker sunday.
It should work again now.

08-02-2011, 02:06 PM
It was fixed, but I have it again now! SIGH FACE!!!!!!!!

08-02-2011, 02:34 PM
There was maintenance performed by the silly license server guys.. on poker sunday.
It should work again now.

i didn't use HM in the last few days and today i've found this problem...so i really think that it isn't resolved :(

08-02-2011, 02:36 PM
Same, cannot validate licence at server... help please.

08-02-2011, 07:25 PM
Email us your reg.log file.

Read: http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager

08-02-2011, 07:30 PM
Patvs, there are several reports of this being an issue in two threads fwiw, not sure that faq is all that useful? Do you really want us to email the reg.log files?

08-02-2011, 08:53 PM
We had a temporary issue with our server which is now resolved and we apologize for any inconvenience caused. If you have not already done so please try running Holdem Manager again. If you continue to have registration issues, please send your updated Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.