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dojokid
05-02-2009, 07:04 PM
Today my HEM just froze.

I restarted my computer and then HEM, but I got this message:


"This application has encountered an error: 0x8000FFFF, with the following description:

Catastrophic failure

Please contact the publisher of this application for more information."


What can I do?

morny
05-02-2009, 08:31 PM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

ausflipd
05-21-2009, 10:11 AM
Hi
i am getting the same error, after updating to 1.08.4
Yet the 1.07 works but doesnt auto grab hands from absolute so i really wanna get back to where i was.
This all started because randomly when opening HM it said root element missing then said some vista thing with it will ignor the error as it couldnt fix it and tried to load indefinately. ( had to close with task manager)

I tried to reload HM twice and it didnt make a difference, as soon as i update it has the catastrophic error

morny
05-21-2009, 12:38 PM
Email me to arrange a teamviewer session morny@holdemmanager.net and also link to this thread

p.s are you sure you followed those instructions exactly as this error is always from an installation that wasnt done properly