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BLOEUFFFF
05-02-2009, 01:12 PM
This error spontaneously happened without me downloading any new software, but randomly when i clicked import about 3-4 days ago, rather than the hands import and the green bar fill up, the screen still displayed the message "Importing..." and for a second the "Stop Import" button came up, but then the stop import button disappeared, the green bar still failed to fill up and yet the message displayed was still "importing".

I tried restarting the program, when that failed i tried restarting the computer, and after that failed i tried downloading HEM's new update, to no avail.

Thanks for any help i can get.

BLOEUFFFF
05-02-2009, 01:20 PM
currently using HEM professional 1.08.01 but i was using the one before that (which i don't know the name of). However, the same failure is occuring, i also tried purging old hands and manually vaccuuming

morny
05-02-2009, 05:16 PM
Please answer these questions http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

BLOEUFFFF
05-02-2009, 06:51 PM
1) What version of Holdem Manager are you using i.e 1.06.04 Beta 12 (not the latest Version)? Professional 1.08.01
If you dont have the latest version then go to the releases forum http://www.holdemmanager.net/forum/forumdisplay.php?f=11 download the newest version and test if the problem still exists

2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Party Poker, only used this site so no.

2a) Have you clicked the Start Auto Import Button?
Yes.

3) We Have detailed FAQ's that explain how to set it up for each site, its often 1 setting or 1 box not been ticked that causes the problem so follow these FAQs exactly and aknowledge that it is setup as per the FAQ: http://www.holdemmanager.net/faq/afmviewtopic.aspx?topicid=36

4) Check to see if the Hand Histories are showing up in the correct folder. Go to Options > Configure Auto Import Folders and check the location of the folder HM checks for the Hand Histories. Then while playing go to that folder on your PC and see if new Hand Histories that correspond to the tables your playing are showing up. This is not relevant where the site uses a database like on Ongame or Prima. done

If you can see the Hand History right click on the hand history, choose properties and you should see the location of the HH, please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right clicking while the text is highlighted and choose copy and then paste it into the forum for answer 4:
C:\Programs\PartyGaming\PartyPoker\HandHistory\BLO EUFFFF\20090502


4a) If the Hand Historys are not showing up in the folder then go back to the FAQ, they should show how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

n/a

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder. Are the hands being imported into Holdem Manager? http://208.109.95.123/faq/?f=129 If you play a couple of hands and then go to the Reports TAB in Holdem Manager, then go to Filter > Clear and for the date filter choose today. Do the hands import successfully that you just played?

no



5a) If the hand histories show up in the auto import folders but there not importing into the database please create a new database and try importing some hands http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146 to test if its a corrupt database?

still did the exact same thing as before, it said importing..... but didn't load.. it seems to me to be important for me to make it clear that i'm manually importing...

6) Have you tried the Table Finder and did it work? http://208.109.95.123/faq/?f=54

Yes i have tried it, No it didn't work

7) If you open the HH are they written in English, they should be btw?

Yes

8) Make sure UAC is disabled. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73 and untick it and restart if it is

currently restarting will continue post afterwards

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. If youve extensions off youll just see a file called holdemmanager. To attach it to a thread look below the post reply button when you start a new thread and youll see a manage attachments button, just click this and attach the file.

__________________________________________________ __________________________________________________ ___________________________
So please copy the following questions into the forum reply screen and add your answer under each questions, skipping a question will only delay us in solving the problem:

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

2) What Poker Site are you playing on and does the problem occur on more than 1 site?

2a) Have you clicked the Start Auto Import Button?

3) Have you the settings exactly as per the FAQ for your site?

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

5) Are the hands being imported into Holdem Manager?

5a) Do they import if you create a new database?

6) Have You Tried the Table Finder and did it work?

7) If you open the HH are they written in English?

8) If your using Vista have you UAC disabled?

9) Have you attached the holdemmanager.config file?

BLOEUFFFF
05-02-2009, 06:58 PM
Thanks very much for the quick and efficient help, the user account settings was the problem and I'm very sorry if this was in the FAQs although i did make an effort to read those in order to not waste your time.

Thank you very much.

Matt

morny
05-02-2009, 08:32 PM
No problem, thanks for updating