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oddchild
04-30-2009, 10:50 AM
Hi.

Ever since the Party update, all my tables keep crashing every 5 mins or so. This can be temp-fixed immediately by cancelling HMHud.exe from Task Manager. When I do this, it is always running at about 99% As soon as I cancel it, all the tables immediately "unfreeze"

I am running on Windows XP.

I have tried re-installing Party. I have also upgraded to 1.08 on HEM. The problem persists.

Thanks :)

oddchild
04-30-2009, 04:05 PM
Is anyone else getting this problem at all?

morny
04-30-2009, 06:29 PM
Please go to Hud Options > Table Preferences and enable logging. Then recreate the crash and then go to C:\Program Files\RVG Software\Holdem Manager\Logs and send Mike the log.txt file with details of whats happening to mlamb1@gmail.com make sure you send the log before restarting HM otherwise it will clear the log

oddchild
05-01-2009, 01:58 AM
I have sent the log file as requested

oddchild
05-02-2009, 03:53 AM
Any news guys? I know of someone else who this is affecting.

tony
05-02-2009, 09:53 PM
Any news guys? I know of someone else who this is affecting.

Yes, getting the same problem...Did u have any answer?

morny
05-03-2009, 02:51 PM
Escalated to Mike, hell respond asap

Mike chops
05-03-2009, 11:10 PM
Are you guys running FPHG? Just asking so I can get a better idea of what might be causing the problem.

I didn't get any log files. We were updating our email server, please send them to mlamb1@gmail.com and include a link to this thread. Thanks

Jurgent
05-04-2009, 04:23 AM
yes, Im using FPHG. I've had party + HMM running for 1 hour now. No crashes so far. I did update HMM and internet explorer (plus some other vista updates). Maybe that solved the issue?

oddchild
05-04-2009, 05:15 AM
Ok, yes I am using FPHG. And I have tried updating everything. I sent you an email on the first of may with the logfile. I have just sent you it again.

Problem persists this morning. Really starting to affect my winrate :(

tony
05-04-2009, 05:56 AM
Ok, yes I am using FPHG. And I have tried updating everything. I sent you an email on the first of may with the logfile. I have just sent you it again.

Problem persists this morning. Really starting to affect my winrate :(

+1
(running FPHG + sent an email with my log)
I canīt send a new log because HM is asking me to activate again and I am recieving an error message.
Sent an e-mail to morny to reset my activation!!!

oddchild
05-05-2009, 07:21 AM
Any news guys? Did you get the log file?

I really don't wanna switch to PT3 :(

morny
05-05-2009, 03:42 PM
Were still looking into this, will announce something as soon as we figure it out

oddchild
05-05-2009, 03:45 PM
I have just found out if you disable FreePHG, it doesn't crash.

So weird.

Does this mean it isnt your problem?

Mike chops
05-06-2009, 06:26 PM
No it was out fault. The HUD was hanging as it read the live hands from fphg. We should have .18.02 out in an hourt or so with a fix.

oddchild
05-07-2009, 02:30 AM
Hi Mike.

I downloaded the latest version, and the problem persists :(

Mike chops
05-07-2009, 01:25 PM
Just to be clear, you get an assertion error? Could I get the text?

oddchild
05-07-2009, 04:06 PM
"Assertion failed!
Program:...
File:.\HandParse.cpp
Line: 733
Expression: seat<10
For information on how your can cause an assertion failure, see the C++ documentation on asserts

(Press Retry to debug the application - JIT must be enabled"



But I only got that once. Most of the time it just freezes with HEM.EXE at 98%

Solid
05-07-2009, 04:26 PM
Just speculating. Can it be a problem related to both having the the "FreePHG_HandHistories"-folder as an auto-import folder and having the following option enabled? :

HUD Options -> Site Options -> Party Poker (tab) -> Track live hands

Mike chops
05-07-2009, 04:42 PM
Shouldn't be a problem. The live hands come from a different folder.

Biju
05-07-2009, 05:22 PM
I run Windows XP, FreePHG on Party and haven't had this issue with 1.07 1.08 or 1.08.01. So there is another common denominator.

oddchild
05-07-2009, 05:50 PM
So if I "untick" that option, what does that mean?

oddchild
05-11-2009, 07:44 AM
Any news guys? This really is costing me money.

morny
05-11-2009, 05:48 PM
Some of the problems were fixed in 1.08.03 http://www.holdemmanager.com/downloads/HmUpdate.exe although some people are still experiencing some issues and were working on that

Jurgent
05-12-2009, 03:43 PM
My hud instantly "quits working" as soon as I start the importer. Have updated.

Biju
05-12-2009, 04:16 PM
Sorry message in wrong area cant see where to delete

Jurgent
05-12-2009, 10:04 PM
could an admin do a teamviewer session with me?

morny
05-13-2009, 04:10 PM
When you say quits working does it crahs and if so what error do you get and if not what exactly dosent work?

Jurgent
05-18-2009, 11:31 AM
I've updated HMM and thought that would solve the problem, but it still exists. Today both party and stars crashed (most likely due to HM hud). I really cant use it anymore cause its way to risky. The benefits of having a hud isnt worth the $ I'm missing every time I have to restart my poker clients.

Biju
05-18-2009, 01:25 PM
Similar issue now. Running HEM 1.08.04, Party, FreePHG, 19 open tables (observing) and Lobby, PC with Windows XP, Party crashes and just hangs with no computer operation possible. Timing is a little random it can be after hours or quite quick and will happen while no other programs running and PC not in use. 1.08.01 and earlier worked OK with this same set up but I was opening less tables.

Mike chops
05-18-2009, 02:09 PM
Last I looked for this problem I imported 2-3,000 FPHG hands over 4 hours or so, with the live tracking on. If anyone is getting the problem consistently, please switch on (Hud options->table prefs) and send me the log.txt file from the config folder, before you restart the HUD. Or copy the file to desktop restart and send it to me after you are done playing.

mike@holdemmanager.net

oddchild
05-19-2009, 04:03 PM
You want the LOG file BEFORE we start the HUD??

Biju
05-19-2009, 06:00 PM
I think he means before you restart the HUD as it will reset the old log file that might highlight the problem.

Biju
05-19-2009, 06:03 PM
.....can't find how to delete a message in edit - I messed up the quotes.....anyone care to share how?

Biju
05-19-2009, 06:04 PM
If anyone is getting the problem consistently, please switch on (Hud options->table prefs)

I dont get this bit though!!

morny
05-19-2009, 06:42 PM
Mike forgot to include Hud Options > Table Prefs > Enable Logging

morny
05-19-2009, 06:43 PM
You want the LOG file BEFORE we start the HUD??

When you get the crash then send the log file, if you restart HM after the crash it will clear the log file so you need to send it BEFORE restarting HM after the crash

Biju
05-19-2009, 07:32 PM
So you're saying we need to Enable Logging now so if it crashes you will hopefully have the info needed in the log files when we send you it?

Jurgent
05-20-2009, 06:04 AM
I think this could just as well be non-related to HMM. Pokerstars was crashing yesterday and I was using PT3.

morny
05-20-2009, 12:46 PM
So you're saying we need to Enable Logging now so if it crashes you will hopefully have the info needed in the log files when we send you it?

Yeah it will help Mike find the solution

Biju
05-20-2009, 03:16 PM
OK I just had it happened again after two 12 hour days of 19 open tables working fine. Now I know I do need to enable the logging option I will do so and then send the log file if it happens again. Where exactly is the log file located, I don't have a log.txt file in Config? Is it this one?

C:\Program Files\RVG Software\Holdem Manager\Logs\log

The only difference is I didn't play at all during the last two days I just observed and it worked, and as soon as I was playing today and observing other tables it crashed. I have enabled the log option now and log file mentioned above has a different amount of files in it now I have relaunched Table Manager so I think this is the correct file, so I'll wait and see.

morny
05-20-2009, 06:43 PM
Yeah thats the one C:\Program Files\RVG Software\Holdem Manager\Logs\log.txt if you have extensions disabled youll probably just see log

Domination
05-20-2009, 11:32 PM
I'm having this problem too. After starting HEM everything will be fine for a few mins or even longer, but then the screen will freeze and the only way that i can regain control is by exiting the table manager. Interestingly, when table manager is minimized and this error happens, all the tables i have open and the party poker lobby will all freeze up and be listed as not responding in windows task manager. When table manager is not minimized, i can simply exit an restart import or restart hud to get going again, although the next crash seems to occur very soon after, almost immediately. I have a log file that i will send.
Thanks

Biju
05-21-2009, 12:33 AM
That's exactly as mine is, and I always have the table manager minimised. I have been shutting down Party and starting again and it can take ages for each table to close in windows task manager. So in the interim you're saying if the table manager isn't minimised you can close this and relaunch the HUD and everything unfreezes. It's a better step while they debug.

Biju
05-24-2009, 03:36 PM
Just sent log files to Mike as the problem is still there - only happens when you're playing though.

Biju
05-26-2009, 10:38 PM
bump.

Mike chops
05-28-2009, 09:02 PM
I'm sorry this is taking a while. I can't reproduce the bug because I can't play at Party. They think my IP address is in the US - I am not and neither is my IP address.

The work around for now is to stop tracking the live hands via FPHG. Actually I would be interested to hear from people experiencing problems, if the following combinations still cause the crash.

1. FPHG running normally but Hud options->site settings->Party->track live hands off.

2. FPHG running but without tracking live hands. You need to switch it off in the FreePHG.ini file.

I've also attached a new hud build. I was hoping it would solve the problem but I have already heard back from someone that it didn't. Even so I would appreciate it if you could try it out. If nothing else, I will get better logs.

ata
05-29-2009, 03:13 PM
I just sent my log with the new Hmhud.exe via email after getting the crash 10 minutes into my session. I didn't disable live logging in either FPHG or HEM, I'll try disabling it with HEM now.

Mike chops
05-29-2009, 05:38 PM
Thanks for the logs. I got one back that seemed to indicate where the problem was. This build might fix it and I'd like people to try it and send me logs if (when) it crashes again.

Please remember I need the log.txt file from the logs folder, before you restart the HUD. I realize the most natural thing is to restart the hud and continue playing but this will overwrite the log.txt file. I guess I would leave the logs folder open and immediately move the log.txt file to the desktop, before restarting.

Has anybody else tried switching of the tracking with these builds?

Domination
05-29-2009, 11:15 PM
Thanks guys for fixing this. I've been running HEM for few hours now and no crashing.

Biju
05-31-2009, 01:48 PM
I just had Party crash/hang again using this latest build.

morny
05-31-2009, 04:49 PM
Had you logging enabled, did you send the file before restarting the hud? If not please do it the next time it happens

Biju
05-31-2009, 06:19 PM
Yes I did and I forwarded it to Mike and he replied, I just wanted to put it on here to see if others are still having a problem too as it could be specific to me and not even HEM related, and it might help others too. He mentioned there are a couple of different problems as some are experiencing their HUD crash.

For me it is Party that crashes not the HUD - actually more specifically it hangs with no error messages, and while you have mouse movement it can't click anything until Party is closed with task manager. He has given me a couple of things to try and I am and will report back and see. Noteably to play with and without FreePHG running and see if it crashes - only crashes with FreePHG running and to turn off the track live hands on the Hud options->site settings->party menu which I will try tomorrow.

oddchild
06-09-2009, 12:49 PM
So is this now deemed the solution?

Biju
06-09-2009, 01:09 PM
Party still crashes on me. I have kind of decided since I seem to be the only one it must be me rather than HEM and it's a coincidence it happened at the same time as the upgrade in s/ware. You having any problems still?

oddchild
06-09-2009, 01:55 PM
No, I know of at least one more as well as me where this is a problem.

In fact I am having nothing but problems at the minute after months of months of trouble free use.

Biju
06-09-2009, 02:35 PM
Are you having ther same Party crash as I describe above that was fine pre 1.08.03. I also have probs with the stats moving around as tables aren't recognised as 6 max as I think you have had too. What else in case I've missed some that you get.

oddchild
06-09-2009, 02:40 PM
Are you having ther same Party crash as I describe above that was fine pre 1.08.03. I also have probs with the stats moving around as tables aren't recognised as 6 max as I think you have had too. What else in case I've missed some that you get.

YES!! Exactly those problems!!

My other problem is with EV calcs but I am not sure that is related.

Oh please give me 1.08.03 back!!!

Biju
06-09-2009, 02:52 PM
OK, that rules out the issue being just me. I thought it was fishy that 1.08.03 was fine and onwards from there was not - it's actually a bit of a mare.

Mike Chops can't find the problem because he can't reproduce it due to not being able to play Party, and the problem only happens when you play a table. Is anyone else at HEM able to play on Party and help. Morny, Roy? Anyone else.

oddchild
06-09-2009, 03:54 PM
The "stats moving" problem also occurs even on observed tables with myself.

Biju
06-09-2009, 04:00 PM
Me too.

Biju
06-09-2009, 04:05 PM
I also have some players, typically when I have less than 100 hands in the database on them, whose current stats - when you click on the notes icon - have more hands than in the whole database which isn't possible. Do you have this too - might want to check. It' seems to be a difference of 8 hands each time. Not a big deal but as it's wrong it makes you wonder!!!

oddchild
06-09-2009, 04:24 PM
No, that doesn't happen to me.

Mike chops
06-09-2009, 08:48 PM
I asked Morny to play a while on Party for me and to report back.

Which 6-max tables don't work?

Here's 1.08.02 version of the HUD. Can you try it and let me know if it works out for you.

oddchild
06-10-2009, 02:16 AM
When I open that it says "The application has failed to start because mousehook.dll was not found. Re-instaling the application may fix this problem"


I have tried a few times with no joy.

morny
06-10-2009, 09:42 AM
Try reinstalling HM and overwrite that file again

oddchild
06-10-2009, 11:10 AM
I reinstalled HEM, yet as soon as I click on the file you hosted, I get the same message.

morny
06-10-2009, 11:22 AM
Unzip the attached file and put it in your RVGsotware\Holdemmanager folder and retry

oddchild
06-10-2009, 11:41 AM
lol. I feel like crying.

Ok....I did that and tried 1.8.02.

The problem remains. It's as if it forgets my tables are "6max" for some reason.



Also (and this is more worrying) now HEM seems to have "lost" some of its reports.

The only ones available now are "Hand Groupings", And "Plugging Leaks 01 to 03"

Biju
06-10-2009, 12:10 PM
The above HUD loaded for me OK. I have it running just observing some tables at the moment and will test it out playing in a couple of hours or so.

oddchild
06-10-2009, 12:23 PM
Ok this is weird. This was taken from a 6 MAX table and is HEMS HH. And there was no player called MPH sat at that table whasoever (It says he posted the big blind). AND HEM is storing it as a full ring hand?!?!?!

Is it FreePHG causing this problem?


***** Hand History for Game 8141013302 *****
$200 USD NL Texas Hold'em - Wednesday, June 10, 12:07:22 EDT 2009
Table Table 125896 (Real Money)
Seat 2 is the button
Total number of players : 6
Seat 6: Henke1891 ( $198 USD )
Seat 3: Matysek_Aust ( $127.81 USD )
Seat 1: No1155 ( $237.60 USD )
Seat 4: Texas_Nymph ( $200 USD )
Seat 2: daz_aaa ( $71.04 USD )
Seat 5: vladaaa71 ( $323.52 USD )
Matysek_Aust posts small blind [$1 USD].
mph posts big blind [$2 USD].
2 USD].
g down cards **
cards **
Dealt to Texas_Nymph [ 6h 6s ]
vladaaa71 folds
Henke1891 folds
No1155 folds
daz_aaa calls [$2 USD]
Matysek_Aust calls [$1 USD]
Texas_Nymph raises [$6 USD]
daz_aaa calls [$6 USD]
Matysek_Aust folds
** Dealing Flop ** [ 9h, 7c, 2c ]
Texas_Nymph bets [$11 USD]
daz_aaa folds
Texas_Nymph does not show cards.
Texas_Nymph wins $28.10 USD

Biju
06-10-2009, 12:44 PM
No stats are recorded for me using this version of the HUD and none of the database stats are shown. All tables are zero hands and a - for every other statistic. The Version Number on Table Manager is 1.64rc10. Is there something else I should have done?

Biju
06-10-2009, 01:07 PM
OK. Back with the penultimate version Mike Chops gave us - 1004KB created 29/5/09 4.36pm and gives a Version 1.09.01 party test 2 in the Table manager - and I now have my stats back and updating. I also tried one of the earlier HUD files to see if that would work and I didnt get the player stat boxes appear at all, just the table stat box with zero VPIP and PFR showing odds and pot wins.

Now what?????

fabio
06-10-2009, 01:40 PM
@oddchild: The HH looks weird, there are characters missing

@Belizebeach: Please try this version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

oddchild
06-10-2009, 04:38 PM
What do I do about there being reports missing?

fabio
06-10-2009, 05:23 PM
Sorry, what do you mean?

oddchild
06-10-2009, 06:16 PM
This is my earlier post:





lol. I feel like crying.

Ok....I did that and tried 1.8.02.

The problem remains. It's as if it forgets my tables are "6max" for some reason.



Also (and this is more worrying) now HEM seems to have "lost" some of its reports.

The only ones available now are "Hand Groupings", And "Plugging Leaks 01 to 03"

fabio
06-10-2009, 09:05 PM
http://www.holdemmanager.com/downloads/Reports.zip

Biju
06-11-2009, 04:55 PM
No, still crashes. Ran really smoothly for 90mins with no glitches and then out of the blue just stalled.....................................have any of you recreated the problem yet?

fabio
06-11-2009, 05:36 PM
Please enable logging under Hud Options -> Table Preferences and open the Log.txt in the Logs folder after the error happened. DO NOT CLOSE HOLDEM MANAGER! Then, copy the content of the Log file and paste it into an email. Send this email + a link to this thread to mike@holdemmanager.net

Biju
06-11-2009, 05:43 PM
Done this many times and still same problem............one of you guys needs to replicate the issue to fix it imo

Biju
06-11-2009, 05:55 PM
Sorry if I'm a bit short but it's getting very frustrating now. I know you guys are swamped.

fabio
06-11-2009, 07:54 PM
have you sent a new log?

Biju
06-11-2009, 09:36 PM
Fabio, I've sent half a dozen in the past and it came to nothing. I'll send them if there's something new and it's worthwhile - but nothing seems to have changed. It's Party that crashes not HEM but it seems it is caused by HEM, and Mike can't see any issues with any of the logs I sent. He can't recreate the problem as he can't play Party. It seems to make much more sense that one of you play Party with FreePHG and see the issue first hand and have access to all the software to find the problem.

One of the tables when I logged back on to Party had the following error message.

Assertion Failure
Programme
File Hand Parse. cpp
Expression: read == 3

fabio
06-11-2009, 10:20 PM
I play Party with freephg 6+ tables without any problems

Biju
06-12-2009, 12:24 AM
Great. I don't, and I paid for this.....

fabio
06-12-2009, 07:11 AM
http://www.holdemmanager.com/downloads/HmBetaUpdate.exe - we added more logging to this version to figure out why its crashing for you

Biju
06-12-2009, 11:05 AM
Wrote last responses when tired and irritated by all this, late at night. Refreshed this morning and ready to take on the world, and will try again -although if you'd explained things had changed I might not have been so crabby.

Mike chops
06-12-2009, 03:56 PM
I got some good feedback from Morny. He didn't have any problems whilst playing with 1.09.05 over an hour. The HUD crashed when he closed his tables though. I made some more fixes to this build. We are going to release it as a full build tonight, but since I made this build to fix the Stars problem, I thought I maight as well post it here.

As always I'd appreciate feedback. Thx

Biju
06-12-2009, 05:01 PM
Fingers crossed. Did Morny have any problems with earlier HUD versions though?

oddchild
06-13-2009, 02:50 AM
I will try the new HUD and report back.

oddchild
06-13-2009, 02:54 AM
Nope. Tried 1.09.05 and problem remains.

fabio
06-13-2009, 09:35 AM
If possible, please try playing without freephg and live tracking until we have a fix

Biju
06-17-2009, 12:31 PM
So does this mean you have now found a problem

oddchild
06-19-2009, 08:21 AM
So does this mean you have now found a problem

Is there some kind of option you can put in Table Manager that keeps resetting the tables in there to "6 max"?

fabio
06-19-2009, 08:52 AM
The table manager should detect whether it is a 6max or fullring game

oddchild
06-19-2009, 09:20 AM
But that's exactly the problem.....it keeps "forgetting"!

Biju
06-19-2009, 10:21 AM
+1. Its annoying but it has an easy two click workaround (easy as I only play four tables) - Unlike the Party Crash problem.

So once more PLEASE. What's happening with the crash issue. I asked above if you have found a problem. Last I read you haven't been able to find the problem, so there's no chance of fixing it. Have you now found the problem and are working on a fix, is it down as no issue / low priority and you're not looking at it, or is there a miraculous fix around the corner that you're putting the finishing touches to.

oddchild
06-19-2009, 10:33 AM
I no longer get the crash issue, now that I have unticked "track live hands"

Biju
06-19-2009, 12:25 PM
and you're using FreePHG to monitor other tables?

oddchild
06-19-2009, 05:31 PM
yes

Biju
06-19-2009, 06:29 PM
Which HUD/Table Manager Version are you running?

oddchild
06-19-2009, 06:42 PM
1.08.04

fluffff
07-07-2009, 10:18 AM
I keep having this hmhud hanging (and then freezing party until hmhud.exe is killed) issue ever since I upgraded from the venerable 1.07.

I haven't tried unticking "Track live hands" yet, but will try that. Could you explain what exactly that setting is used for anyway? I.e. what feature is enabled by it?

My guess is the hud is crashing because of buggy live files with syntax errors.
I think FPHG dislikes one of party's updates and as a result is now outputting live files (and hand histories) that occasionally have malformed lines.

oddchild apparently has the same issue: http://208.109.95.123/forum/showpost.php?p=57591&postcount=71 and I wouldn't be at all surprised if the same goes for other people.



Seat 4: Texas_Nymph ( $200 USD )
Seat 2: daz_aaa ( $71.04 USD )
Seat 5: vladaaa71 ( $323.52 USD )
Matysek_Aust posts small blind [$1 USD].
mph posts big blind [$2 USD].
2 USD].
g down cards **
cards **
Dealt to Texas_Nymph [ 6h 6s ]


"mph posts big blind [$2 USD]." should be "Texas_Nymph posts [...]".
"2 USD]." is a duplicate of the end of the previous line and shouldn't be there at all.
"g down cards **" should be "** Dealing down cards **"
"cards **" is again a duplicate...

So at least some line prefixes get cut and some suffixes get duplicated. This can happen anywhere in the hand. Occasionally you'll see "mph folds" for example.

Thoughts on how to solve this? A fixed FPHG would probably solve the problem. A workaround would be for hmhud to be more robust and tolerant of bad input, assuming the above is indeed the reason for its crashing (which seems rather likely to me).

Biju
07-07-2009, 10:49 AM
I gave up and stopped using the HUD, as it just seemed to get dropped as an issue. And yes oh for 1.07 again which was great. Works better with the Live Tracking Off but still crashes and costs me money, probably more than I paid for the s/ware in lost pots. Went back to playing less tables without a HUD which will do me some good, but............

fozzy71
07-07-2009, 11:11 AM
Could either of you 2 that posted today, please tell me what version of HM you are currently using that is crashing or having the problems? Have you tried using the latest version 1.09 beta 13?

Live tracking is explained here:

http://208.109.95.123/forum/showthread.php?t=11876

http://208.109.95.123/forum/showthread.php?t=12566

It is a way to reconstruct visually what actions have happened at one table, while you were busy looking at another table.

fluffff
07-07-2009, 11:24 AM
Could either of you 2 that posted today, please tell me what version of HM you are currently using that is crashing or having the problems? Have you tried using the latest version 1.09 beta 13?

Yes, I upgraded to b13 from b12 today. Same problem.

Biju
07-07-2009, 12:23 PM
I have tried every fix suggested by each HEM Employee in this thread (you are now at least the thrid if not fourth), as well as sending MB's of HH's. I am currently on the last one Mike asked me to try, but as I said I'm not using it until someone can convince me it works and I have started to think this will not happen. Sorry, I understand you are all really busy and there are obviously higher priorities as there are only a handfull of us with this issue, but I'm really fed up with this.

oddchild
07-07-2009, 04:33 PM
I have tried every fix suggested by each HEM Employee in this thread (you are now at least the thrid if not fourth), as well as sending MB's of HH's. I am currently on the last one Mike asked me to try, but as I said I'm not using it until someone can convince me it works and I have started to think this will not happen. Sorry, I understand you are all really busy and there are obviously higher priorities as there are only a handfull of us with this issue, but I'm really fed up with this.

I am in this exact same boat.

fozzy71
07-07-2009, 04:56 PM
Sorry for the headaches. Mike is far better equipped to help you sort this out than I am, especially walking into a thread this long. :p

I will forward this thread to Mike so he is aware that it is still a problem for you.

Mike chops
07-07-2009, 05:59 PM
I've had problems getting to the bottom of this becasue I can't play on Party - they think my IP address is in the US. I'm getting another internet connection, but it involves first getting a phone line. I'm expecting the connection next week. Hopefully the problems will be easier to find then.

Biju
07-07-2009, 07:37 PM
Just get a switchable UK/US VPN. It's probably cheaper and a lot easier and then you can pick and choose which you use if you need to dip in and out of different sites to see problems depending on where you're supposed to be.

Biju
07-07-2009, 07:41 PM
Also please use fluffff as a resource as he/she obviously has some technical knowledge, knows their way around programming and is also getting the same problem, so can explain things far better than I have, and seems to already have pinpointed a couple of potential issues.

Biju
07-16-2009, 12:20 PM
Any news? Even just a tid bit..........

ata
07-16-2009, 12:34 PM
If you turn off Track Live Hands (Hud options->site settings->Party->track live hands off), the problem no longer exists. I don't see why one needs live tracking anyway if you're running FPHG...

Biju
07-16-2009, 05:12 PM
No not true. Still crashes just not as much.

Phabulous
07-17-2009, 03:29 AM
Having the same crashing issues on Absolute Poker. When I close out HEM, the freezing and bogging stops. Sometimes I have to close Absolute.

I've lost a few hundred bucks in turbo sngs over the last two weeks because of this.

Have read through this entire thread, and there doesn't seem to be a fix. Any word?

fozzy71
07-17-2009, 09:02 AM
Is this happening while using Beta 18a? If not, please try updating. I will forward this thread back to Mike again.

Biju
07-17-2009, 01:32 PM
I quit using HEM after this lost me more money than the program cost. Stopped at 1.09beta 4 and if you read back you will see the different attempts I used.

Support is great but your program can't now be trusted for my application. Sorry to be blunt. It would help me gain confidence if someone actually let us know they have or haven't found a problem and if someone is or isnt looking into it.

1.07 worked like a dream. Oh for 1.07 again.

Mike chops
07-17-2009, 03:05 PM
I have been testing on Party and I haven't found a problem over 1500 hands or so. I did notice Party consumes significantly more CPU power for 10 tables than most other sites.

There logs I got from Bezille seemed to indicate his problem was confined to live tracking. These problem happen because a recent Party update causes FPHG to output mangled lines to the live folder. Going back to 1.7 wouldnt fix this.

I know someone else had sent me a log with another problem. I have been distracted lately with FTP updates and HEM business side. I'll keep testing.

Biju
07-17-2009, 06:07 PM
Thankyou, at least we now know someone is looking at the issue. The additional CPU useage might do it as I used to run the max 19 tables open when playing. Worked on 1.07 fine but perhaps as you mention the it's now a combination of a Party change and FPHG. So what exactly does the Live Tracking do when enabled and what do I lose if it's disabled. Is it just the Pot Odds in the header box. Ive seen a few people ask but not seen an HEM reponse, just other users.

berikoni
07-18-2009, 02:36 AM
Started playing at Party Poker yesterday,but HM doesn't import History Hands.Do I have to use FPHG?

fozzy71
07-18-2009, 09:10 AM
Started playing at Party Poker yesterday,but HM doesn't import History Hands.Do I have to use FPHG?

How do I configure Holdem Manager to work with PartyPoker? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=143)

Biju
07-18-2009, 02:50 PM
FPHG allows you to download HH from tables you have open but aren't playing.

Cabbage
07-21-2009, 11:52 AM
I've never had a problem until yesterday when I installed FPHG for live tracking.

My first session of around two hours (~1000 hands) was flawless. The second session almost immediately started crashing.

Killing table manager would unfreeze it.

In the end killing HEM, FPHG and Party, and restarting without FPHG was the only way I could get a stable session back.

I'm running Vista and HEM 1.09 beta 17.

Cheers.

fozzy71
07-21-2009, 12:27 PM
Please try updating to 1.09 Beta 18a from the link in my sig. See if that helps at all.

Cabbage
07-21-2009, 06:09 PM
Please try updating to 1.09 Beta 18a from the link in my sig. See if that helps at all.

Just logged ~2000 hands, no issues. Here's hoping :)

Cabbage
07-24-2009, 04:15 PM
Hi,

I'm still getting this crash with b20.

I'm always 5/6 tabling and it happens quite regularly when I'm taking a note.

Seems ok without FPHG running.

Cheers.

netsrak
07-24-2009, 04:38 PM
Its a FreePHG issue since the latest Party Update.

Cabbage
07-24-2009, 08:32 PM
Its a FreePHG issue since the latest Party Update.

So we're really waiting for a FPHG update then ?

Just curious, but the SpadeEye guy seems to be part of the HEM team now and his product obviously works at Party. Are there plans to incorporate that code into HEM and do away with the FPHG dependence ?

Cheers.

netsrak
07-25-2009, 05:48 AM
The Live-Tracking we need FreePHG for in the moment is still a beta feature. So i think there will be some changes in the next versions.