View Full Version : hm problem

07-22-2011, 11:46 AM
I have a big problem with my hem.
After I upgraded hem to the last version, my hud doesnt work. I did everything i found in the FAQ's and nothing hepled. At some of my games hud showed up, tracked like 3-4 hands and just froze. After all hem is tracking some of my results and some of the games are showed like not finished. :confused:
Any ideas?

07-22-2011, 01:12 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily

07-22-2011, 07:06 PM
Thanks for the reply.
Im with W7 and avast antivirus. I did everything u told me and its still the same :confused: I played few games to see if its ok now and they are not even tracked :(

07-22-2011, 09:19 PM
On which site are you playing? On Ongame?

07-22-2011, 09:43 PM
Stars. Just played few hands in 888 and its the same sitiation- no hud and nothing tracked

07-23-2011, 05:41 AM
Please check this and answer and post the questions http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work