This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please send an email...
HM2 support ended on Dec 31, 2020. I am happy to try to assist you with this particular issue but please be advised going forward that you will need...
Check your email providers junk/spam folders and white list our email address, or you can just use your 'My Tickets' page on our support site to see...