Table Scanner insta Crash

[PlayingABC]

Hi,

I have just rebuild my PC running WIN 8. I firstly install HEM2 and run TS2 which was fine I can set up the options and make a default template.

I then install

Pokerstars
Full tilt
Party poker
Tilt breaker
Table ninja 2
my old HEM2 DB not including hands but this was just to get my HUD and auto rate rules.

Now Whenever I go into TS it insta crashes.

I have now uninstalled everything and tried and again with just HEM2 this is still crashing.

Please can you help

[PlayingABC]

I think problem is when I reimported the old database configs as TS was crash pre rebuild. I have uninstall HEM2 and Postgres and reinstalled however my custom HUD was still there and it didn't ask me for a license so there still must be files on my PC that wont let me fully uninstall.

Is there a way to do a factory reset?

[fozzy71]

1) Start HM2 and Export any custom HUD configs - http://hm2faq.holdemmanager.com/ques...rashing+Issues


2) Close HM2.


3) Please create a backup of your settings and reset your settings as explained here - http://hm2faq.holdemmanager.com/ques...fault+settings


4) Restart HM2


5) Manually reset your Site Setup > Seating Preferences > for your site/seats and double check your auto import and archive folders.


Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again that you exported in step 2 above. If the problem returns after importing your HUD you know it is a problem with your HUD Config and you will need to recreate it from scratch or import an older backup of the HUD.


If that solves your problems please email us the files you backed up in step 1 of this email by following step 2 in this FAQ - http://hm2faq.holdemmanager.com/ques...fault+settings


If that did not solve your problems you can restore all of your original settings using the Utilities menu as explained in step 3 of the above FAQ.

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing. Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name.


http://hm2faq.holdemmanager.com/ques...ger+Support%3F

[PlayingABC]

it was my old config that was in my user they didn't uninstalled from control panel. I deleted them and it was fine.
n
Thanks

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.