Issue with TS and table sizes

[DenverDave]

Hello,

I am on HM2 8091. I am using TS2 for micro stakes. I am running a scan against Carbon poker.

when I am looking at the lobby for 4nlhe 6max, I will see tables with 2-6 players at those tables. But when I check the results of a scan, I do not see the correct number of players. I will run the scan immediately after to see if that changes and it does not.

Did I miss something?

Thanks.

[udbrky]

In Scan Profiles, make sure that the Format section does not have conflicting game types set to Required. Change them to Optional.

Make sure that Stars' lobby is default, you are using medium text, and default font.

Please zip and send a screenshot of

- the lobby
- all of your table scanner settings
- the scan profiles settings

[DenverDave]

Hey Udbrky,

Did you want me to attach them here or send to you via email?

Dave

[Patvs]

Sent them via email.

In TableScanner, are you using a number of players filter?
Are you running a Classic Scan or Insta-Scan?

number.JPG

[DenverDave]

I will send them to the support email.

No not using any filters

[DenverDave]

support@hm2.com?? or holdemmanager.com?

[Patvs]

support@holdemmanager.com

Were you running a Classic Scan or Insta-Scan?

[DenverDave]

Merge can only do Classic from what I see.

[DenverDave]

Hey there,

User error sent to wrong address. Files on the way now.

Sorry about that Chief!

Dave

[HM2Nick]

This issue has been tested and confirmed. It has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

The assigned internal ticket # on this issue is HM-7916. I have added your email address to the ticket. You will be notified when there is a resolution.