Scanner Not Worki 6max feature (not heads up) is selectedng (please help!)

[icemonkey9]

I haven't changed a thing on my scanner settings and now it will not work. I have tried doing this for "client side" which is what I usually do.

Issue:

The scan is completely inaccurate and all tables say "0/2" when it comes to reads. I am scanning 6max tables and have made sure the 6max tables are up in the lobby and in the "Seats" section.

This completely SUCKS and is very frustrating. I've tried restarting HEM to no luck whatsoever, I just get these bizarre 0/2 reads and nothing else. The stacks are totally off too... this is lame.

If I do "server side" the scan works but it seems like the server scan never grabs all the tables for some reason.

PLEASE HELP.

[Patvs]

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe 1.10 beta 4

Reboot...

Just use server-side when it works

[ScannerSupport]

The scan is completely inaccurate and all tables say "0/2" when it comes to reads. I am scanning 6max tables and have made sure the 6max tables are up in the lobby and in the "Seats" section.

1) What pokerroom do you try to scan?

2) Did you set the correct game/stake/format in the scanner?
Double check that please.

3) We talk about the "reads" or "players" column?

That's a big difference!
The reads column works like this:

The first number will determine:
"number of player you have more than 100 (default) hands in your database"

The second number will determine:
"number of player you have more than 0 hands in your database"

Hence a "reads" value of "0/2" can be correct, even for a 6-max table...