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  1. #1
    Junior Member
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    Aug 2014
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    2

    Default SNG SENSEI is not working

    i need help please.

  2. #2
    Junior Member
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    May 2012
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    28

    Default

    Quote Originally Posted by Guilhermexx View Post
    i need help please.
    i have same problem with pokerstars.it and tn2 the sensei doesen't work

  3. #3
    Junior Member
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    May 2012
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    28

    Default

    Quote Originally Posted by gamar82 View Post
    i have same problem with pokerstars.it and tn2 the sensei doesen't work
    To use the Sit-n-Go opener, you must have the PokerStars(R) lobby open to the Sit-n-Go page.
    [06:27:29.13] You have clicked on a PokerStars tab other than 'Sit & Go' or you have manually closed the Sit&Go filter. We have Paused the SNG Sensei. To resume, please go back to the 'Sit & Go' tab and/or reopen the Sit&Go Filter window, and then in TN2' SNG Sensei tab, click 'Resume'

    but in fact they are already set to sit & go,
    I do not understand why it does not work

  4. #4
    Administrator Ninja Support's Avatar
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    Aug 2014
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    927

    Default

    Quote Originally Posted by gamar82 View Post
    To use the Sit-n-Go opener, you must have the PokerStars(R) lobby open to the Sit-n-Go page.
    [06:27:29.13] You have clicked on a PokerStars tab other than 'Sit & Go' or you have manually closed the Sit&Go filter. We have Paused the SNG Sensei. To resume, please go back to the 'Sit & Go' tab and/or reopen the Sit&Go Filter window, and then in TN2' SNG Sensei tab, click 'Resume'

    but in fact they are already set to sit & go,
    I do not understand why it does not work
    Hi,

    What is the current version of TN2 you are using? Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button. Then send a copy of that ZIP file to support@tableninja.com to check it over for errors.
    Also please send a screenshot of your desktop with a table and your HUD displayed. See instructions http://graphicssoft.about.com/cs/gen...screenshot.htm Please send the screenshot even if you don't have a HUD or custom table theme.

    Please also briefly describe what is happening in the email.

  5. #5
    Junior Member
    Join Date
    Jun 2012
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    8

    Default

    Quote Originally Posted by Ninja Support View Post
    Hi,

    What is the current version of TN2 you are using? Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button. Then send a copy of that ZIP file to support@tableninja.com to check it over for errors.
    Also please send a screenshot of your desktop with a table and your HUD displayed. See instructions http://graphicssoft.about.com/cs/gen...screenshot.htm Please send the screenshot even if you don't have a HUD or custom table theme.

    Please also briefly describe what is happening in the email.
    did this ever get fixed? having the same problem.

  6. #6
    Administrator Ninja Support's Avatar
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    Default

    Quote Originally Posted by matt9041 View Post
    did this ever get fixed? having the same problem.
    Yes make sure you have the latest version http://www.holdemmanager.com/Downloa...ate2.7.69s.msi

  7. #7
    Junior Member
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    Jun 2017
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    1

    Default

    Quote Originally Posted by Ninja Support View Post
    Yes make sure you have the latest version http://www.holdemmanager.com/Downloa...ate2.7.69s.msi
    I'm having the same problem of him, and I'm with the updated version.

  8. #8
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    Quote Originally Posted by Sleepy View Post
    I'm having the same problem of him, and I'm with the updated version.
    Hi,

    Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button. Then send a copy of that ZIP file to support@tableninja.com to check it over for errors.
    Also please send a screenshot of your desktop with a table and your HUD displayed. See instructions http://graphicssoft.about.com/cs/gen...screenshot.htm Please send the screenshot even if you don't have a HUD or custom table theme.

    Please also briefly describe what is happening in the email.

  9. #9
    Junior Member
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    Jul 2017
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    Default

    Did anyone ever get this to work? Having the same issue as above and on the latest version...

  10. #10
    Administrator Ninja Support's Avatar
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    Quote Originally Posted by pokerman1888 View Post
    Did anyone ever get this to work? Having the same issue as above and on the latest version...
    Hi,

    What version of Stars are you using? .it .sh etc Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button. Then send a copy of that ZIP file to support@tableninja.com to check it over for errors.
    Also please send a screenshot of your desktop with a table and your HUD displayed. See instructions http://graphicssoft.about.com/cs/gen...screenshot.htm Please send the screenshot even if you don't have a HUD or custom table theme.

    Please also briefly describe what is happening in the email.

    If we cannot resolve this via email then we will arrange a tv session with you.

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