Charged $20 for "Free 3 months"
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  1. #1
    Junior Member
    Join Date
    Feb 2012
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    11

    Default Charged $20 for "Free 3 months"

    Hi I posted in the other thread about this but it seems to be locked now.

    I got an email saying that I would get 3 months free of table ninja 2 because I have table ninja 1. I used the link in the email to go to holdemanager website and sign up for my free 3 months. I double checked all links and the messages.

    tableninja2 link.jpg

    After signing up my credit card was charged 20$. I also had a statement telling me i will be charged at the same time next month also.

    I have emailed support but it doesn't seem to get me anywhere. I seem to be getting generic responses. I would like to get a refund for my 20$ and cancel this subscription.

  2. #2
    Holdem Manager Support Sarek's Avatar
    Join Date
    May 2010
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    Eridani 40
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    22,519

    Default

    So now you will have 3 months for free, and THEN one month for $20 you was charged.

  3. #3
    Junior Member
    Join Date
    Oct 2010
    Posts
    12

    Default

    but why did he get charged with $20 right at the sign up? I dont understand that..

  4. #4
    Junior Member
    Join Date
    Feb 2012
    Posts
    11

    Default

    Hi it appears the mix up has been resolved and I have been refunded. Thanks.

  5. #5
    HM Support sideshow's Avatar
    Join Date
    Aug 2011
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    2,605

    Default

    Quote Originally Posted by kauz View Post
    but why did he get charged with $20 right at the sign up? I dont understand that..
    This was a mistake can you please PM me your email address to your account and i will get sales to refund you. When you make the purchase did you enter your TN1 code when prompted?

    Thanks
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