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  1. #1
    Junior Member
    Join Date
    Oct 2014
    Posts
    6

    Default No hands found that match your applied filters. Please revise your filters above.

    Hello,

    I have a lot of issue with this message: 'No hands found that match your applied filters. Please revise your filters above.'

    I will try to be clear:

    1. I am at the homepage everything is ok

    2. I click for example on my last session, 60% of the time the table 'errors' 'frequency' 'cost' 'major' 'minor' will indicate 0 for all.

    3. i have to go back on the home page and reclick on my last session until the page appear correctly

    4. Then from my session page i click for example on 'Major Errors' 'Total' and now 80% of the time i have this message 'No hands found that match your applied filters. Please revise your filters above'. So i have to do it again and again from the beginning until it works.

    5. sometimes The table from the homepage 'errors' 'frequency' 'cost' 'major' 'minor' will indicate 0 for all and i have to close HM2 and restart.

    It's very frustrating, thanks for your help

    Luque_Quayl

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    16,896

    Default

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Oct 2014
    Posts
    6

    Default

    Ok i just sent you a ticket message

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