Individual errors not shown in the Hand Viewer

[EdFlash]

Hi,

In the SnowieApp FAQ, Hand Viewer shows inidvual errors made by player:
Hand1.JPG

I don't have those information in my Hand Viewer:
Hand2.JPG


I need to start the Replayer to get information about the individual errors.

How can this be solved?

Regards
Ed

[fozzy71]

Is your Internet Explorer updated?

Please make sure it is fully up to date - Download Web Browser - Internet Explorer

If you continue to have problems please enable the Settings > Feature Logging > [x] 'HMApps' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.

You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Please zip and email the requested file via the 'Contact Support' link with a link to this thread and your forum name.

Please make sure you export this hand from the Reports tab using the right-click > 'Save hand to hard drive...' option and attach the hand to the ticket also.

[Xenitron]

Why I have to do 100 steps to start program working? It's not freeware.

[fozzy71]

I replied to your duplicate post on the forums. Please try not to post the same question in multiple support channels to get a faster reply.

We will be researching it later today for you and the others with this problem. I am assuming it is a server issue the developers will have to look into but I need to discuss it with our QA/Testing Manager first and he has been busy with some other projects.