Restart to see Pacific Results

[centgas]

Recently my HM2 occasionally stops showing updated/imported results for 888 snap games. (ie. I am playing and press refresh). Half the time it works fine. For example, 392 hands into my session and the hand count/results do not change.

Stars updates/mports fine.
If I restart HM2 then it updates/imports and I can now see full results.
I am also running H2N but the settings shouldn't interfere https://gyazo.com/08a693e0a37d34733bf35e04c3a03519

Thanks for any help.

[udbrky]

The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.

To verify, please compare the time in the Active Sessions, or Reports' hands section to your computer clock while playing.

See this FAQ for the adjustment steps if there is a difference - Hold'Em Manager 2 FAQs - Poker Software :: Options / Hand Importing / Site Time Adjustment

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

[centgas]

Thanks

Everything with the clock is fine, but I have noticed the problem only happens when looking at results through an alias. When hero is just the 888 name, it updates fine...

[udbrky]

Re-create the alias. It could also be a time adjustment in the other sites.