Hands imported go to "errors"

[rugbyplayer]

Hello,

I have a problem with HM2, i have created a account on Pokerstars and i write the good folder in Pokerstars for HandHistory (and in english), i write the same folder in HM2 in "hand importing".

I have played some hands in virtual money and Pokerstars have imported them in the folder.

But when i play "import folder" in HM2 the hands are not imported. And in "import folder" there is "6 errors" about the hands.

So, the hands are not imported on HM2. And the name of my account does'nt appear in the "Hero".

Someone can help me? Thank you.

PS: Can i write in french?

[udbrky]

Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

Please also note that Play money tables are not supported.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

[betortiz015]

thanks info.