Purchase Question (Urgent)
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  1. #1
    Junior Member
    Join Date
    Sep 2011
    Posts
    3

    Default Purchase Question (Urgent)

    Hi,

    I just completed my purchase of HEM Pro, and I got this message "Credit Card Flagged Payment". I did only receive a bill with a transaction number, but no info about the license or the way to download the software??

    In the purchase process I try 2 different Credit card, the first card (MasterCard) was rejected and it work with my second card (Visa), it work but I receive the message that my payment was flagged, what does that mean?

    Please help me, I was so happy to finally play with HEM tonight, I am so disappointed with this experience...

    Thanks

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    A payment being 'flagged' suspicious is normal. You'll receive the serial key, after the payment is processed.
    Sales might ask you to email your billing address which is linked to the creditcard.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Sep 2011
    Posts
    3

    Default

    Thanks for the clarifications, does that mean that I should have my license today?

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    You'll receive the license when the payment clears.
    Which should be within 1 day.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
    Junior Member
    Join Date
    Sep 2011
    Posts
    3

    Default

    Thanks again!

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