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The HM registration servers were down for a few hours starting at 4AM GMT today. The problem was not resolved until the server was reset at 11 AM GMT.

We sincerely apologize for our delay in...

There was a recent post stating that Ray Bitar is an investor in PASG LLC (the group that purchased the Hold'em Manager software in 2009).

Ray Bitar was a minority investor in PASG LLC . He was a...

Hi Broot.

The vision for HM Cloud (with final release features and functionality) is to provide:

1. Extremely simple set-up and configuration with no local database required.

2. An...

We will have an HM1 update released in the forums within a few days of the next HM2 update being released. We are targeting for the HM2 update to be released in the forums within the next couple of...

It does not violate their current TOS but we would obviously remove any feature if a site requested such.

As BMoney indicated, we are not adding this new functionality until other issues are...

Hi Guys.

After the Zoom update is pushed final today (currently a beta version released in the forums), we will check-in and do pre-released testing on an update to HM2 that decreases RAM usage...

Paul is writing some release notes and it will be in forums in 10-15 min.

Yes

Edited as I believe that I misunderstood your question:

As noted in the open items mentioned, we will be adding the filter on the Zoom HUD to allow (i) All hands; (ii) Zoom Only hands; or...

Hi Guys.

Here is the current update as promised.

The hold-up has been that the Zoom HUD was working great for the vast majority of people but for a few it was not working. We had to isolate...

It was removed from 6470 because at that time the hands were being combined with your non-Zoom hands in the database. In the new update we are working to complete now, the Zoom hand importing is...

Hi Guys.

Here is the update that I told you I would do today and, as mentioned below, I will have a further update.

We are working through a few issues raised by the testers from last night. I...

For HM1 users, the same solution for the Zoom HUD for HM2 will be used on HM1 but there are unique aspects of the integration to HM1 from HM2.

We will be working on HM1 as soon as the HM2 Zoom...

Hi Guys.

There is a new build coming down internally now that is intended to simplify the one-time initialization of the Zoom HUD. As Paul mentioned, the current process requires too much user...

Tom can you contact me on Skype (jim.varnon) or by email (jim@holdemmanager.com) so that I can get further details. The feedback could help in getting an update out a.s.a.p. for this.

We will be releasing an HM2 update that fully supports Zoom Poker (HUD, Reports, and Filters) very soon.

This is a good point.

I will instruct the sale team to issue full HM2 Store Credit for any accounts that purchased a Table Scanner or Insta-Scan license since 11/01/11 (the launch date of HM2)....

If you have HM1 Table Scanner, there will be no charge to upgrade (even after the Free period on HM2).

If you have HM1 Insta-Scan, we will credit your monthly charges back during the months that...

Hi Guys.

As a gesture of apology for the delay in Table Scanner, we will make it FREE to everyone for AT LEAST 6 months when launched.

We will also make Insta-Scan free for 90 days.

When...