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Hey Mohit,

Please, contact us directly at sales@holdemmanager.net. Then we can make sure your OM2 trial starts working as soon as possible.

Best Regards,
Holdem Manager Sales Department

Hey johncc,

Please, ask him to try using a different browser or clear all cookies and cache from the current one he is using.That fixes that kind of issue most of the times.

If he still has any...

Hello MichaelK -

Could you contact us directly at sales@holdemmanager.com, please?

After that we should be able to check why you still did not receive your license.

Thanks,
Holdem Manager...

Hello Alan -

Could you contact us directly at sales@holdemmanager.com, please?

After that we should be able to check why that is happening.

Thanks,
Holdem Manager Sales Department

Hello ute_o_vevar -

Thanks for contacting us.

Could you contact us again at sales@holdemmanager.net, please? We rarely take more than 24 hours to reply to emails, so there is a good chance we...

Hello Ciuparu,

Do not worry, you should still be eligible for it.

As soon as you complete the requirements, please contact us at sales@holdemmanager.net and then we can check your status.
...

Hey mihaipop_89,

Welcome to our forum!

In order to confirm if your Poker Stars account is linked to us, please, send the following to verify@pokerstars.com:

"Please confirm that my account,...

Hello TopLeo -

Could you contact us again at sales@holdemmanager.net, please? Sometimes we have problems with emails sent to the .com address, so this one should work fine. Also, please mention...

Hey ukphoenix -

Do not worry, that will not affect your eligibility.

Please, contact us directly at sales@holdemmanager.com and then we can remove your accidental request.

Best Regards,...

Hello Nashtak -

Could you contact us directly at sales@holdemmanager.com, please? Then we will be able to check our records and determine why that happened.

Please, also mention you are...

Hello Stanley VII,

Could you try contacting us at sales@holdemmanager.net, please? Maybe this address works for you.

Also, to speed up the process, we will refer your request directly to our...

Hello SamMan -

It is great to hear you are interested in our Get it Free offer!

You can take as much time as you need to clear the requirements, do not worry.

Also, the text that you quoted...

Hello Navrark -

It is great to hear you decided to purchase Hold'Em Manager! We can assure you will not regret it.

You will be able to use your gift cards to purchase any item in our store, do...

Hello -

Thanks for sending us your info!

We have just replied to your e-mail. If you can not find it in your inbox, please check your SPAM Folder.

If you still need any assistance, please...

Hi,

We apologize for the delay.

We can assure we do not "hate" you. We always get a high volume of e-mails and sometimes they take longer to get a reply.

Please, send us a PM with your...

Hello fubar -

Could you send us a PM with your e-mail address, please? Then we will try to locate the e-mail you sent us and the code that was issued to you. We would also recommend you to contact...

Hello Sharkbait64 -

Please, PM us with your e-mail address and your Full Tilt info, then we will check what happened as soon as possible.

Thanks,
Holdem Manager Sales Department

Hello kleopatra -

We apologize for that. We will reply back to your e-mail as soon as we finish replying here, but we can assure you were not being ignored.

You needed to add your NoiQ...

Hello Dr.Prob -

Could you send your registered e-mail address, the poker room name and your username to sales@holdemmanager.com, please?

We will check the issue and reply back to your e-mail as...

Hello jarekpit -

We sent you a PM with your license yesterday.

Let us know if you did not receive it and we will try again.

Regards,
Holdem Manager Sales Department

Hello jarekpit,

We have just checked our records and it seems we sent your Hold'Em Manager Pro code to your Moneybookers e-mail on January 13th. Maybe our e-mail was blocked by your SPAM Filter,...

Hello Erosennin -

We received your last e-mail! We have just sent your code, so you should receive it at any moment.

Do not hesitate to contact us again if you still need any assistance!
...

Hello Erosennin -

We apologize for this issue.

As netsrak told you, that is not common and our e-mails are probably being blocked by your SPAM Filter or something like that.

Please, PM us...

The email address you gave us returns with a delivery error, is there an alternate email we can use to contact you?

Thank You,
HEM Customer Service

Please check your inbox now - we will need some additional information in order to resolve your issue.