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  1. #1
    Junior Member
    Join Date
    Feb 2014
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    2

    Default Error when I start importing crashes HUD

    error HM.png

    after this shows;
    If I click continue it just pops up again,
    If I click quit my HUD doesnt work, either freezes or is behind.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Which Operating System, Firewall, and Anti-Virus are you using?

    Please update to the latest version - http://www.holdemmanager.com/Downloa..._10Oct2013.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

    Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Feb 2014
    Posts
    2

    Default

    After downloading the updates it seems to work again, thank you!

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    16,493

    Default

    Thank you for letting us know this is resolved.

    Good luck at the tables,

    Please let us know if we can help with anything else.
    Regards udbrky (Chris)

  5. #5
    Junior Member
    Join Date
    May 2014
    Location
    India
    Posts
    2

    Default

    Quote Originally Posted by onur8 View Post
    error HM.png

    after this shows;
    If I click continue it just pops up again,
    If I click quit my HUD doesnt work, either freezes or is behind.
    I am also facing the same problem.

  6. #6
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    27,855

    Default

    Quote Originally Posted by Charliedavid View Post
    I am also facing the same problem.

    Which Operating System, Firewall, and AntiVirus are you using?

    Please update to the latest/final version - http://www.holdemmanager.com/Downloa...se_1.14.02.exe

    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

    Sometimes the .net framework installation can become corrupt. This can cause several problems including freezes on startup, registration issues, crashes and more. The following FAQ walks you through safely uninstalling .net framework and reinstalling it again - Hold'Em Manager 2 FAQs - Poker Software :: Holdem Manager .NET Cleanup and update Instructions

    We stopped selling HM1 licenses when HM2 was released in November of 2011. We stopped updating for critical bugs and providing support for HM1 at the end of April 2014 so it may not work on your/most sites if they released major updates since we last updated it - FAQ - Hold'em Manager (HM1) Poker Tracking Software :: HM1 End of Life (EOL) Common Questions

    If you continue to have problems there is nothing else we can do since we no longer support this software so you should consider trying HM2. If you have not tried it recently you should be able to install the latest update and activate a new 30 day trial. If you have any problems with the trial let us know and we can extend the trial for you manually.

    Please note that FTP/Stars recent rules changes makes HM1 no longer allowed on any Amaya software.

  7. #7
    Junior Member
    Join Date
    May 2014
    Location
    India
    Posts
    2

    Default

    Thanks for the reply. I'll update it and will let you know soon.

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