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  1. #11
    Graphics Guru fozzy71's Avatar
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    To run HM1 and HM2 at the same time you have to launch HM1 first. Then when you launch HM2 you will get a warning message that will toggle on your HM2 Settings > General Settings Miscellaneous > [x] Allow to run simultaneously with HM1.

  2. #12
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    ty for that. Managed to get the HUD working in ipoker and fulltilt last night, but this morning it just wont work.I left it importing my hands from HEM1 for 2013 last night and that seemed to work ~700k hands (although it was still saying import in progress this morn but it was finished)

    Played on ipoker and full tilt. Tried sngs and mtts but it doesnt seem to be importing. It's showing the table when i look for it, but no hands are being imported. The open tables cant be found on Table Finder. I tried to autodetect folders, but it seems to have picked up everything (if all seemed to come across automatically anyway)

    The default HUD 2.0, waiting for hands, is on the open tables but nothing happening.

    Not pulling my hair out yet, but it's close!

  3. #13
    Graphics Guru fozzy71's Avatar
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    Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

    Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

    *Note that these Site Time Adjustments have been moved to the new Site Setup menu - http://hm2faq.holdemmanager.com/ques...931/Site+Setup


    If you continue to have problems please try our new Priority Support Tool for the 'HUD is not working' topic.

    You can read more about the Priority Support Tool here

  4. #14
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    Seem to have HEM2 working ok'ish at the moment. One big problem i'm having with ipoker is that every time i get moved table in an MTT, the HUD fails to reappear. I need to close the table and reopen it from the lobby for it to reappear. Is this a known bug?

  5. #15
    HM Support netsrak's Avatar
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    We are just investigating this but if i remember right this has also been an issue in HM1 for a long time.

    It should be enough to use the table finder in HM2 after being reseated: http://hm2faq.holdemmanager.com/ques...+not+appear%3F

  6. #16
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    Nah, i've never had that issue before and i've been using HEM1 for a long time and it always finds itself after i've been reseated. If you're mass multitabling, it seems easier if you just close your table and open it up again. Hopefully there's a fix for it soon because some of the lads i've spoken to said it's been an issue for a long time.

  7. #17
    Graphics Guru fozzy71's Avatar
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    Quote Originally Posted by Flushdraw888 View Post
    Nah, i've never had that issue before and i've been using HEM1 for a long time and it always finds itself after i've been reseated. If you're mass multitabling, it seems easier if you just close your table and open it up again. Hopefully there's a fix for it soon because some of the lads i've spoken to said it's been an issue for a long time.
    I-Poker HUD not re-attaching itself to a new table

  8. #18
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    Hello,

    I cannot import hands to HM1 from 888poker. HM1 imported only 5% of hands, why is that? i had installed 1.13.02 and it didnt help, so i update to 1.14 but it still doesnt work. What can i do? My friend has HM2 and there everything is fine.

  9. #19
    Graphics Guru fozzy71's Avatar
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    Is this the international 888 site, a different pacific skin, or the new jersey 888 client? One of our testers just tested HM1 on 888 and it works fine for him.

    *Edit to add: What is the client version number of your 888 software?

    Please update to the latest version - http://www.holdemmanager.com/Downloa..._14Feb2014.exe

    *Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database

    *Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

    *If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.

    *Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips


    If none of that helps then your only option may be updating to HM2. http://faq.holdemmanager.com/questio...mmon+Questions

  10. #20
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    i have international 888 site.

    pokersite version: p-1-en-4-6.14-0-19

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