Merge Update for HM1

[fozzy71]

Is there a new update for HM1 because of the new update from Merge yesterday? My HUD is not importing hands.

when i click on start importing , it says auto update did not find any new files , can someone please help. It was working yesterday and after the new merge update its not working anymore.

If your HM1 GUI and Table Manager both say version 1.12.10b there is no other updated needed. If your table manager says .10c please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe


*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...oesn'tWork

Please email the answers, with a link to this thread and your forum name, to support@holdemmanager.com

[JLlama]

If your HM1 GUI and Table Manager both say version 1.12.10b there is no other updated needed. If your table manager says .10c please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe


*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...oesn'tWork

Please email the answers, with a link to this thread and your forum name, to support@holdemmanager.com

I have version 1.12.10b on both HEM and table manager, yet my HEM is not importing any hands since last night's Black Chip Poker update. I was playing immediately before the update, and immediately after, and only the hands from before imported. It looks like my hands are still being saved to the hard drive as well... can't figure out what the issue is.

[fozzy71]

I have version 1.12.10b on both HEM and table manager, yet my HEM is not importing any hands since last night's Black Chip Poker update. I was playing immediately before the update, and immediately after, and only the hands from before imported. It looks like my hands are still being saved to the hard drive as well... can't figure out what the issue is.

Please answer the questions in the FAQ I linked to you and send them to us with a sample of the hands that are causing problems.

[Patvs]

Yes, I use HUD filters ... here is a pic. Attachment 72652

Due to a bug, having these overlapping-ranges can cause this issue.
Try setting it to:

2:2-2
3:3-6
4:3-6
5:3-6
6:3-6
7:7-10
8:7-10
9:7-10
10:7-10

[mrwhat]

I've updated my HM1 to the last update to fix my hud problem on Merge, but after I installed, HM didn't seem to work, it got stuck on this -

d129716314bb75b347b021a4e8bd5a8b.png

[fozzy71]

I've updated my HM1 to the last update to fix my hud problem on Merge, but after I installed, HM didn't seem to work, it got stuck on this -

d129716314bb75b347b021a4e8bd5a8b.png

update to this build - http://www.holdemmanager.com/Downloa..._14Jul2012.exe

If none of that helps, I would suggest a clean reinstall:

http://faq.holdemmanager.com/questio...o+Uninstaller+

http://faq.holdemmanager.com/questio...g+Preferences+

1) Export any custom HUD configs individually, make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files. If you have custom filters/reports/stats, just copy the entire \holdem manager folder before uninstalling.
2) Uninstall HM with Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files. If you have Holdem Manager 2 installed do not delete any folders in C:\Users\[Username]\AppData\Roaming\HoldemManager. If Windows XP - C:\Documents and Settings\[Username]\Application Data\HoldemManager.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...ager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works

Once it is working update to the 14jul file again