Internal Beta Version with Zoom Support for HM1

[softdown]

another update but hands were still imported as non ZOOM hands
(even when importing into a new db)

[fozzy71]

Ive just tried this latest update ..done everything you mentioned and now i dont even get a HUD showing zero stats ... i just dont get a HUD at all now.

Managed to try it for 10 hands and somehow managed to get 2 outered in that time ..

I might as well just wait until you lot finally figure this out.

are there still known issues with completely wrong stats on the table, or is it just me?
(latest update, latest client)

the stats are not even close to the players at the tables, uac turned off

I played against the same player 6 or 7 hands in Zoom, and his stats showed alwars 0 (ZERO) hand sample, so no stats.

oh and I received an error during the install of the 6th april update. The installer then continued after I pressed "OK", but I noticed nothing in HM. I think the update was not sucessful

Hello fozzy, I did all the steps that you've montioned in your post with the latest 6th april update, but still HM1 imports hands as regular nl10 hands and not nl10 Zoom hands.

Hi,

I installed the new version, and didnt receive an error. But when I try to open HEM, it says: "Initializing database (no response)"

can someone please help me on that one?


Thanks!

trying to import ZOOM hands to my database.
latest version 6Apr2012b installed
import went fine but ZOOM hands from 05.Apr.2012 on were still imported as non ZOOM tables

Thank you aeroren, now it updated fine!


but still, I noticed nothing new. What were the features/bugs corrected?

me too. April 3rd and before, appear as "ZOOM NL ..." while others appear normal

So hands are importing as Zoom hands to my new db but when I import them from the archive to my old db, they're importing as non-zoom hands. Is this normal?

edit: actually some hands are importing as non-zoom hands and some as zoom hands. I've installed the newest version (HmUpdate_Release_1.12.10_06Apr2012b.exe)

ok, just tried the latest update

1) my hands are still delayed by one orbit. i have uac turned of.
2) my hands are imported as "2.5/5", but i cant see any zoom or anything

another update but hands were still imported as non ZOOM hands
(even when importing into a new db)

All of these problems are caused by a recent change to the format of the zoom hand histories. You will need to wait until we release a fix later this week to address the new hand history format. As soon as we have an update for it we will post it in this thread.

The previously assigned internal ticket # on this issue is HMONE-48: Stars Zoom detected as nonzoom - changed handhistory.

when I installed the april 6th update, I purged all my hands since ZOOM started (16 march) and re-imported them again.

my hud then went to a 19k sample to a ~40k sample (I re-imported ~25k hands)

but then I realized that the installation of the update was not correct since I had PokerStars client open. So I installed the april 6th update again, purged all my hands played since march 16th, re-imported them again and now my HUD shows a 70k for me. Am I importing my hands duplicate?

Duplicate hands will be skipped/ignored and should not total up as duplicates in the hands count.

what does the option "Pre-fetch one hand" mean? should I have it checked?

This is for pre-fetching observed hands on regular tables before you play a hand to aid in table selection. For zoom we have had the best luck when this option is disabled but that was before they changed the zoom hand history format. For now you will just need to wait until we release a patch to address the new hand history format.

HM2 seems to have less of these importing/parsing problems with the new hand history format. If you would like a 30 day trial code for HM2 please send an email to sales@holdemmanager.com with the subject line of '30 more days'.

AND I noticed that I played against the same players several hands during my session, and still their hand sample is 0 (Zero).

AND I noticed that some hands are NOT imported. I just played a single full round in a 6-max table, and had a KQ that I folded and is NOT shown in the reports.

This is most likely caused by the HMONE-48 bug that we hope to fix this week.

and what about the mucked cards?

I am not sure how/if the mucked cards function on the zoom tables off the top of my head as I am in the USA and haven't been able to participate in the zoom internal testing.

[Littlemage]

Hi! I Update my HM1 with apr08 zoom. After update I tried to start HM, but it initilazing database... and finally I got this message:

HM_Zoom_error.JPG

I have about 2 million ongame hand database, and i use windows xp. What I have to do?

And Now I dont need zoom so much, so if i want to use the older hm, i have to uninstall only, and after reinstall the latest hm1?

Thanks

[r0me0X]

Which stakes? What is the table name(s)?

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com


Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

Sorry for replying after few days but i am working on weekends.
Anyways,wanted to get back and try to fix my HM one more time and i am very happy to announce that everything works fine for me now after i used your last 6thApril update.

Thnx for your hard work

[fifilein]

the new update shot the import for a regular table.

i had one 5/10Euro table yesterday where i couldnt get a hud started, no matter what i did. it worked for all tables, but not for this one.table was shown in table manager even.

- restart hud
- restart hem
- restart stars client (kill process, so i stay on the tables)
- restart hem again

then i switched back to the last public release and it worked again immediately

[Gonzalez]

http://www.holdemmanager.com/Downloa..._08Apr2012.exe

Thank you. but still, no official HM message announcing the update patches!!!

[Patvs]

[QUOTE=Littlemage;1087001]Hi! I Update my HM1 with apr08 zoom. After update I tried to start HM, but it initilazing database... and finally I got this message:

HM_Zoom_error.JPG

I have about 2 million ongame hand database, and i use windows xp. What I have to do?


Create a new database and reimport your hands.
Or downgrade to 1.12.09 - http://www.holdemmanager.com/Downloads/HmUpdate.exe

[laurensds]

I did everything possible to fix the problems but my zoomstats are still lagging behind; megatilt

[ECart]

It seems to be importing zoom hands for me just fine, because the Import tab keeps saying hands are being imported.

If I try to go to the reports tab though I get the following error:

"The following error occured when running this report: ERROR: 22012: division by zero"

I've never had this before and it loads yesterday's report(without any zoom hands) just fine. Any idea what's causing this?

[SteveDaRake]

I can only get the HUD to appear on 1 zoom table (when playing 4) - all the hands import ok.

I've updated to the latest release and seem to have done everything thats been requested.

Any ideas?