Ongame import problem, session browser shows 375 hands, HEM imports 35
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  1. #1
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    Default Ongame import problem, session browser shows 375 hands, HEM imports 35

    so i played my first session @ ongame today and because i was waitng for my HEM omaha key i didnt have HEM running at the same time.
    the ongame session browser shows 375 hands (so they were actually saved and are not completely missing like its happening sometimes @ ongame) but when running auto import HEM only imports 35...
    whats wrong? ^^

  2. #2
    Tech Support Manager morny's Avatar
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    Did you have it setup to work with the Ramdisk solution http://www.holdemmanager.net/faq/afm...aspx?faqid=148

    Also do you have the latest version http://www.holdemmanager.com/downloads/HmUpdate.exe
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  3. #3
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    I dont understand that reply.

    in the FAQ link, it states:

    NB: In version 1.07+ HM now works with ongame without the need for a handgrabber. If you dont have version please download it now.

    So do i need ramdisk or not to be able to import 100% of my hands?
    If yes, when will that issue be completely fixed in HEM?
    I was going to signup at ongame today, but i really dont wanner bother with ramdisk beta software for my vista 64bit, specially if its not quarenteed to work for all.

  4. #4
    Tech Support Manager morny's Avatar
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    It works however Ongame database is not designed for 3rd party applications to access the database, if you dont run HM while HM is running it will pick up 100% if you run it once HM is closed, if you want to run it concurrently then youll need to use Ramdisk as its the best solution available
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  5. #5
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    so the support kindly send me the hand histories im missing...
    my question is: how can i import these?
    i know import from txt files work because i used a mining service, which send the hhs in txt format, still there seems to be sth different, because when i try to import from the txt file it doesnt read a single hand

    the format of both the mining hands and the hands send by the support team seems to be the same, so what am i doing wrong?
    i uploaded both files to prove import from txt actually works, maybe some1 can help me?

    hands im trying to import: http://rapidshare.com/files/227500827/Att41397835_0.txt
    Holdem Mining Service hands which work: http://rapidshare.com/files/22750091...80212-1021.txt

  6. #6
    Tech Support Manager morny's Avatar
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    HM dosent support the txt file version ongame sent you, they dont support the idleminer version
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  7. #7
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    the hands from the mining service are not mined via idle miner but directly downloaded from the ongame server (so u see mucked hands)

  8. #8
    Tech Support Manager morny's Avatar
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    HM only supports Idleminer hands and the user database that Ongame creates, it dosent support those hands from the server, sorry
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  9. #9
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    I've got the same problem like I had a few months ago with the older version.

    1. I set up the ram-drive and everything as described.

    2. It works whenever I open Ongame, go to a table and play right away. Seems to work even if I wait 10 mins for an opponent and then play.

    3. It doesnt work if someone sits down at my table after I waited 2 hours (I play HU and that regularly happens so it is a big deal to me). "Change Archive Duration" is set to 300. I looked in the R-drive when this happened and the db-file was 0 KB when it didnt import anything. After a while it disappeared (reappeared shortly after though).
    If I make a backup of the normal 53KB-db-file and copy it into the folder it disappears after a short time of playing.

    Any idea on how to fix this? Up to now i used the old version with the handgrabber even thought it had less features because it was the only one that constantly worked. But now I would like to buy the Omaha Manager too but its pointless if I cant play on ongame.

  10. #10
    Tech Support Manager morny's Avatar
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    Escalated to Roy, hell respond asap
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