Windows 7 Update causing HM to stop working - Fix
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  1. #1
    Tech Support Manager morny's Avatar
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    Default Windows 7 Update causing HM to stop working - Fix

    Hi,

    A Windows 7 update is causing Holdem Manager to stop working.

    Windows 7 users with crash/errors please download this version for the fix: Windows 7 Solution

    Thanks
    Holdem Manager Support
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  2. #2
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    I've downloaded and installed the Windows 7 only fix after the windows updates crashed my HM.

    Now when I start holdem manager it stops on that "initializing database" screen it says that could take a while if my database is too large. I have kind of 5 million hands and it takes so longs that the program stops responding. It doesn't work.

    I've tried restart the program some times, tried rebooting my PC.

    What can I do now?

  3. #3
    HM Support Patvs's Avatar
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    Default

    Ignore the not responding error.
    Just wait until it finishes with the database update and it unfreezes.

    Could take 30-40 minutes if you have a 5 million hand database.
    Also make sure you have at least 7 GB of free disk space.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  4. #4
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    I just ignored the not responding message and after about 50 minutes it showed this message:

    An error occurred while updating your DB (CompiledPlayerResults Phase 2): A timeout has occured. If you were establishing a connection, increase Timeout value in ConnectionString. If you were executing a command, increate the CommandTimeout value in ConnectionString or in your NpgsqlCommand object.
    Please cloe down any programs accessing the database and relaunch Holdem Manager.

    I'll try it again.

  5. #5
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    Same error again. What can I do?

  6. #6
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    For some reason my hand replayer isn't working after install the fix (fails to load at all)

  7. #7
    Tech Support Manager morny's Avatar
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    Hi,

    A Windows 7 update is causing Holdem Manager to stop working.

    Windows 7 users with crash/errors please download this version for the fix: Windows 7 Solution

    Replayer is also fixed now

    Thanks
    Holdem Manager Support
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  8. #8
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    Thanks for the link to that fix, the replayer still has issues though. It will load the first time but if I close it, it won't open again unless I restart holdem manger. Not a massive issue as you can leave the window open and load new hands.

  9. #9
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    The new version has corrected the mistake of starting the HM but now I can not see the replay of hands. I click twice to open his hands so I can see the replay but nothing happens. HELP

  10. #10
    HM Support Patvs's Avatar
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    Replayer issue will be fixed in 1.11.07a.
    If you really need the replayer uninstall the Windows Security updates again.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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