HM not working after update
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  1. #1
    Junior Member
    Join Date
    Jul 2011
    Posts
    2

    Default HM not working after update

    Hi windows 7 updated the next time i tried to load HM i got this error message it has always worked for about 100000 hands the update the only thing i can think of thats changed i have enclosed an attachment as there is a strange graphic in the top middle of HM which looks like sit and go wizard which i dont use or own

    unhandled exception has occured in your application. if you click continue the application will ignore and attempt to continue if you click Quit the application will close immediatley
    Invalid access to memory location (exception from HRESULT 0x800703E6)

    if you click quit it just pops again when you click reports etc

    these are the details

    See the end of this message for details on invoking
    just-in-time (JIT) debugging instead of this dialog box.

    ************** Exception Text **************
    System.BadImageFormatException: Invalid access to memory location. (Exception from HRESULT: 0x800703E6)
    at i.b8(Object A_0, EventArgs A_1)
    at cm.b(Object A_0, EventArgs A_1)
    at DevComponents.AdvTree.AdvTree.OnSelectionChanged(E ventArgs e)
    at DevComponents.AdvTree.AdvTree.SelectNode(Node node, eTreeAction action)
    at DevComponents.AdvTree.AdvTree.ر(Node ؋, MouseEventArgs ؗ, Point ء)
    at DevComponents.AdvTree.AdvTree.OnMouseDown(MouseEve ntArgs e)
    at System.Windows.Forms.Control.WmMouseDown(Message& m, MouseButtons button, Int32 clicks)
    at System.Windows.Forms.Control.WndProc(Message& m)
    at System.Windows.Forms.ScrollableControl.WndProc(Mes sage& m)
    at System.Windows.Forms.Control.ControlNativeWindow.O nMessage(Message& m)
    at System.Windows.Forms.Control.ControlNativeWindow.W ndProc(Message& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


    ************** Loaded Assemblies **************
    mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5446 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
    ----------------------------------------
    HoldemManager
    Assembly Version: 1.11.5.4360
    Win32 Version: 1.11.05.4360

  2. #2
    Junior Member
    Join Date
    Jun 2011
    Posts
    3

    Default exact same problem

    just updated and restarted and i have the exact same problem as stated above.

    Any help would be appreciated

    Looking through the updates from today and there are a ton of update for win 7 x64 based systems that installed my guess is that its one of those, but there are about 6 and i'm not sure what uninstalling them would do to my system.

    thanks in advance
    Last edited by brainerpower; 07-13-2011 at 09:28 PM.

  3. #3
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Windows released a security update a couple of hours ago which caused Holdem Manager to stop working and were already looking into the issue and we will release an update as soon as possible to fix the issue.

    In the meantime if you follow the instructions on this thread from this thread it should solve the problem temporarily: http://forums.holdemmanager.com/mana...d-working.html

    Once we release 1.11.07 on the forums and website with the fix you will be able to reinstall the security updates again
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
    Junior Member
    Join Date
    Jul 2011
    Posts
    2

    Default

    both have worked great thanks incredibly efficient customer service thxs

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