Can't Activate HEM
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  1. #1
    Junior Member
    Join Date
    Jul 2011
    Posts
    2

    Default Can't Activate HEM

    HEM cannot connect to the activation server. It was working fine until yesterday when it asked me to enter my registration code again. It tries to activate for a second or two and reports that it can't connect to the remote server.

    I'm on Windows 7. I use the Windows firewall and I tried adding HEM to the exception list with no success. I use Malwarebytes Anti-maware and tired disabling it with no success.

    edit: I tried updating to the latest version (1.11.06g) and that did not help.
    Last edited by Necessary Evil; 07-07-2011 at 07:39 PM.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Update to: http://forums.holdemmanager.com/rele...e-release.html

    Run a manual Windows Update and install ALL updates. (including Internet Explorer 9)

    Read: http://faq.holdemmanager.com/questio...rHoldemManager
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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