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  1. #1
    Junior Member
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    Default Ongame 5max turbo sng missing last hand

    Hi

    this problem exists a few weeks now. I´m playing 5max turbo sng´s on ongame.
    Sometimes the last hand I´ve played in a tourney is missing and tourney is shown as incomplete. The hand shows up in the ongame session browser. Tried to import the hand history manually. No success. Maybe there´s somethimg wrong in the hand history? I´ve attached an example.
    Missing these hands makes the luck analyzer useless.
    Attached Files Attached Files

  2. #2
    Administrator morny's Avatar
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    Default

    Can you attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder and i look into it further, also what exact version of HM are you using
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  3. #3
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    Default

    I´m using 1.08 beta 22.
    Attached Files Attached Files

  4. #4
    Administrator morny's Avatar
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    Ok your setup looks fine, can you email me the user statistics database which contains some of these missed hands please to morny@holdemmanager.net
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  5. #5
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    Default

    Sorry , I´m not sure what you mean by user statistics database. Where can I find it ? Do I have to export all hands from options > database management > > database control panel ?

  6. #6
    Administrator morny's Avatar
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    Go to Options > Configure Auto Import Folder and look at the path which is setup for ongame, go to that folder and youll see there is a user statistics folder there, thats the one you should send.
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  7. #7
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    Default

    OK. Just send you an e-mail.

  8. #8
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    Default

    Hi

    using 1.08 now. The problem still exists......

  9. #9
    Administrator morny's Avatar
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    Whats your email and ill chase up your email to see what you sent me
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    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

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