no HHs in Data View tab and freezed HEM
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  1. #1
    Junior Member
    Join Date
    Dec 2010
    Posts
    2

    Default no HHs in Data View tab and freezed HEM

    Hi guys!

    Lately (for like 2 weeks) I have some problems with HEM... I got windows vista and the latest update of HEM (from yesterday)...

    1) in the "Tournaments"/"Results"/"Date View" tab I can't see the HH's of the SnG's I played... to be sure you understand what i mean, here's a screenshot!



    Uploaded with ImageShack.us

    How can I fix this? I loved that feature, because it makes it easier to review a SnG session and pick the games/hands you searching for...

    2) From time to time HEM freezes with a typical (no-response) message at the top of the HEM-window. After like 5 seconds it runs normal again... That can get annoying after a time... ^^ Any advice on that?

    3) oh and what i forgot, under "Tourney"/"Results"/"Stats" tab this error-message appears, when i click on "Filter" and "edit"... is that normal?



    Uploaded with ImageShack.us

    thanks in advance!
    Last edited by enjoy2play; 07-02-2011 at 12:01 PM.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Which Firewall, and Anti-Virus are you using?

    Please update to the latest beta - http://forums.holdemmanager.com/rele...e-release.html

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily

    Make sure your windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.



    ---

    set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) and the regional settings to English (United States) and reboot

    clear filters (even though it appears no filters are selected!)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Dec 2010
    Posts
    2

    Default

    Ok, so i did all of that you suggested and I don't know what it was, but suddenly it works again!!! THANK YOU VERY MUCH!

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