HM is asking me to re-register my software
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  1. #1
    Junior Member
    Join Date
    Nov 2008
    Posts
    15

    Default HM is asking me to re-register my software

    Hi HM,
    I've been using HM for a couple years now, and today when i opened it, it said that i have to register my software to unlock it?
    Can you please give me the heads up as to whether it has expired (i was unaware it could expire) and also if i will retain all of my previous data which is valuable to me.

    Thanks,
    Aaron

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    It hasn't expired. You won't lose any settings.

    HoldemManager switched to a new license system last year.
    This would allow us to see which licenses you have. It would allow you to deactivate the serial code yourself (for example if you want to move your license to a new computer).


    we have launched a new online form for resetting your own serial codes.
    This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

    Please go to Hold'Em Manager Poker Software - Tracking and Analysis Poker Software and just signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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