Poker Software
Results 1 to 6 of 6

Thread: Can't open HEM

  1. #1
    Member
    Join Date
    May 2009
    Posts
    52

    Default Can't open HEM

    FML. I just installed HEM on a new computer and re-imported all my hands. I thought it had all worked fine but a few days later (without playing) I can't open HEM.

    I get this message straight after opening it:

    "An error occured while updating your DB (CompiledPlayerResults Phase 2): Could not find a part of the path 'C:\Users\James\AppData\Roaming\HoldemManager\Data baseUpdateLog.txt'.

    Please close down any programs accessing the database and relaunch Holdem manager."

    Immediately followed by this message:

    "The following error occurred when trying to open the database. Could not find a part of the path 'C:\Users\James\AppData\Roaming\HoldemManager\Data baseUpdateLog.txt'."

    I then am taken to "Connect to PostgreSQL" but it won't open a new database I created after this happened either.

    Help please!!!

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    28,451

    Default

    Update to: http://forums.holdemmanager.com/rele...e-release.html


    ---

    If that doesn't resolve it you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for those files, even if the firewall is turned off.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  3. #3
    Member
    Join Date
    May 2009
    Posts
    52

    Default

    Quote Originally Posted by Patvs View Post
    Update to: http://forums.holdemmanager.com/rele...e-release.html


    ---

    If that doesn't resolve it you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for those files, even if the firewall is turned off.
    I already had that version installed, and already had things set to Run as Admin. I have changed firewall settings but the problem remains the same...

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    28,451

    Default

    Open dbcontrolpanel.exe (=Database Management)
    Can you connect to PostgreSQL?

    Which PostgreSQL version are you running?

    Update PostgreSQL from PostgreSQL: The world's most advanced open source database
    Try installing 9.0.4 to port 5433 and connect to that instead. (and create a new database)
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  5. #5
    Member
    Join Date
    May 2009
    Posts
    52

    Default

    I decided to uninstall HEM & Postgres and started from scratch.

    Everything was working fine until I updated to 1.11.07 and the same problem came up, presumably this is some kind of bug.

  6. #6
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    28,451

    Default

    The bug was in 1.11.07 build 1, but 1.11.07 build 2 (and 3) have already been released @ http://forums.holdemmanager.com/rele...e-release.html
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

Similar Threads

  1. cant open hm
    By ulle73 in forum Manager General
    Replies: 8
    Last Post: 11-14-2010, 06:34 AM
  2. hm does not open
    By atila in forum Manager General
    Replies: 1
    Last Post: 10-30-2009, 11:16 AM
  3. Can't open HM
    By Drazzic in forum Manager General
    Replies: 7
    Last Post: 04-15-2009, 05:49 PM
  4. I can't open HM, help please !
    By mezmerize in forum Manager General
    Replies: 6
    Last Post: 04-11-2009, 04:17 PM
  5. I cant open HM please help
    By jo5e7 in forum Manager General
    Replies: 1
    Last Post: 04-10-2009, 08:00 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •