Validation problem
Results 1 to 2 of 2
  1. #1
    Member
    Join Date
    Jul 2009
    Posts
    40

    Default Validation problem

    Hi!

    I had HM installed on two pcs. A few months ago, I upgraded to OM, but I only change the code on one of them. A few days ago, I tried to use HM on the second pc, but as that license has been deactivated, I can't. I can't either change the license code to the OM one. I have no option, just try to check the HM code, and as it is no longer working, I can't use it. I hope I have been clear enough.

    Could you please help me?

    Thank you very much.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    To enable you to clear the old serial.. and enter the new serial:

    First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows

    Problems Registering Holdem Manager:

    Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

    This is a hidden SYSTEM file. (not just a regular hidden file)

    Also please try this:

    1. Create a new text document in the Config folder and name it LicDebug
    2. Open HM and register
    3. Close HM and delete the LicDebug.txt file
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

Similar Threads

  1. Validation
    By lacrimalis in forum Manager General
    Replies: 2
    Last Post: 06-01-2011, 03:58 PM
  2. Problem with serial key validation after reset
    By Damrod in forum Manager General
    Replies: 3
    Last Post: 10-16-2009, 11:10 AM
  3. No validation mail ?
    By kok in forum Manager General
    Replies: 4
    Last Post: 04-29-2009, 01:09 PM
  4. 2nd Validation
    By HansHansen in forum Manager General
    Replies: 1
    Last Post: 11-14-2008, 02:14 PM
  5. Online validation bug
    By Middelemiel in forum Manager General
    Replies: 1
    Last Post: 07-14-2008, 07:45 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •